WFM Solutions Architect: Forecasting & Scheduling

CVS Health; United States; Remote; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical benefits

Bonus eligibility

Equity awards

Job summary

CVS Health seeks a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise-grade scheduling and labor forecasting. You will own the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering with stakeholders, product, engineering, and vendors.

Responsibilities include leading discovery, designing forecasting workflows, defining scheduling patterns, and ensuring accurate, auditable configurations.

Qualifications

• 7+ years delivering Workforce Management solutions with deep forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with change management and vendor negotiation.

Responsibilities

• Lead discovery workshops with stakeholders to understand demand drivers, staffing strategies, and scheduling pain points; translate findings into actionable requirements.
• Configure and customize vendor applications to meet business needs, drive integration and automation work.
• Own functional delivery across enhancements, defects, and releases with maintained documentation.
• Define reporting and analytics needs and partner with BI teams to deliver dashboards and operational reporting.
• Mentor and develop team members while aligning with HR and operations stakeholders.

Skills

Forecasting

Staffing

Scheduling

WFM

Agile

Stakeholder leadership

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health seeks a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise-grade scheduling and labor forecasting. You will own the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering with stakeholders, product, engineering, and vendors.

Responsibilities include leading discovery, designing forecasting workflows, defining scheduling patterns, and ensuring accurate, auditable configurations.