WFM Solutions Architect: Forecasting & Scheduling

CVS Health Corporation; Arizona; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health Corporation seeks a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise scheduling and labor forecasting. Youll own the functional lifecycle from demand forecasting to schedule generation, partnering with stakeholders, product, engineering and vendors.

Responsibilities include designing forecasting workflows, defining scheduling patterns, and guiding end-to-end delivery with strong governance and adoption across HR, operations and tech teams.

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years' partnering with SaaS vendors to deliver business outcomes.

Responsibilities

• Lead discovery workshops with stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
• Drive fit-gap analysis across vendor options and current-state tools; recommend the right functional approach with clear tradeoffs and rationale.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, and schedule optimization constraints.
• Establish solution guardrails for accuracy, auditability, and transparency.
• Partner with engineering leads to convert designs into configuration and build plans; own functional delivery.
• Drive end-to-end lifecycle for enhancements, defects, and releases; maintain docs and artifacts.
• Define reporting needs and dashboards; drive adoption across HR, operations, and technology teams.
• Support training strategy and enablement for planners, schedulers, and managers.

Skills

Forecasting

Staffing

Scheduling

WFM concepts

Agile

Stakeholder leadership

Communication

Change management

Vendor negotiation

Education

Bachelor's degree or equivalent combination of education, training, and professional experience

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health Corporation seeks a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise scheduling and labor forecasting. Youll own the functional lifecycle from demand forecasting to schedule generation, partnering with stakeholders, product, engineering and vendors.

Responsibilities include designing forecasting workflows, defining scheduling patterns, and guiding end-to-end delivery with strong governance and adoption across HR, operations and tech teams.