WFM Solutions Architect: Forecasting & Staffing Leader

CVS Health; Oregon (WI); Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

Key responsibilities include guiding forecasting workflows, designing patterns, ensuring accuracy and auditability,

Qualifications

• 7+ years delivering Workforce Management solutions with forecasting, staffing, and scheduling.
• 7+ years' experience with WFM scheduling constructs and forecasting concepts.
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills.

Responsibilities

• Lead discovery and translate demand drivers into requirements and priorities.
• Define scheduling design patterns and forecasting workflows for reliable demand and staffing plans.
• Configure and customize vendor applications to meet business needs; own end-to-end delivery for enhancements and releases.
• Define reporting needs and drive adoption; partner with BI teams for dashboards and analytics.

Skills

WFM expertise

Forecasting

Staffing & Scheduling

Communication

Stakeholder leadership

Agile / Change management

Analytical problem solving

Growth mindset

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Workday (HRIS integration)

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

Key responsibilities include guiding forecasting workflows, designing patterns, ensuring accuracy and auditability,