WFM Pro UKG Lead

UST; Issaquah (WA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

10 days paid vacation per year

401(k) Retirement Plan with employer matching

Medical, dental, and vision insurance

Job summary

UST is seeking a Lead II - Workforce Management in Issaquah, WA to implement UKG Pro solutions in the retail industry. The role involves customizing and configuring WFM solutions, conducting system testing, and collaborating with key stakeholders to enhance operations.

The ideal candidate possesses 10+ years of experience with UKG Pro WFM, excellent communication skills, and a track record in project lifecycles. Benefits include paid vacation, 401(k) matching, and health insurance.

Qualifications

• 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions) and UKG Workforce Central.
• Strong exposure to features such as Timekeeper, Accruals, Advanced Scheduler, and/or Forecaster.
• Excellent consultative and communication skills to interact with business users and client management.

Responsibilities

• Lead end‑to‑end implementation of UKG Pro WFM solutions.
• Collaborate with stakeholders to understand workforce management requirements.
• Support data migration, system integrations, and interface development.

Skills

workforce management

UKG Pro

product integrity

retail industry

client management

Job description

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human‑centered solutions for a better world.

Lead II - Workforce Management

UST is searching for a WFM Pro UKG Lead with strong hands‑on expertise in customization and configuration of WFM Pro solutions in the retail industry.

The Opportunity

• Lead end‑to‑end implementation of UKG Pro WFM solutions, including requirements gathering, solution design, configuration, testing, deployment, and post‑production support.
• Collaborate with business stakeholders, HR, Payroll, Operations, and IT teams to understand workforce management requirements and translate them into scalable solutions.
• Configure and enhance UKG Pro WFM modules, including:
  • Timekeeping
  • Scheduling
  • Accruals and Leave Management
  • Attendance
  • Labor Tracking
  • Workforce Analytics and Reporting
• Design and maintain pay rules, work rules, pay codes, shifts, schedules, and labor structures.
• Perform system enhancements, optimization initiatives, and process improvements to meet evolving business needs.
• Support data migration, system integrations, and interface development with HR, Payroll, ERP, and third‑party applications.
• Conduct system testing, integration testing, UAT support, and production validation.
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions.

Requirements

• Experience with UKG Pro WFM (Dimensions) implementations and enhancements.
• 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions) and UKG Workforce Central.
• Experience maintaining the WFM solution for the retail industry.
• Strong exposure to and knowledge of features such as Timekeeper, Accruals, Advanced Scheduler, and/or Forecaster.
• Knowledge of the full life cycle of a project: gathering detailed requirements, designing, building, and delivering the solution, and providing support.
• Excellent consultative and communication skills to interact with business users and client management.
• Ability to work in complex technology environments requiring multi‑product solutions and integration of legacy systems.
• Excellent written and verbal communication skills.

Compensation

Role Location: Washington

Compensation Range: $72,000 - $108,000

Benefits

• Full‑time, regular employees accrue a minimum of 10 days of paid vacation per year, 6 days of paid sick leave per year (pro‑rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Eligible for medical, dental, and vision insurance, as well as basic life insurance, accidental death and disability insurance, and short‑ and long‑term disability benefits.
• Ability to purchase additional voluntary short‑term disability benefits and participate in an HSA and FSA.
• Benefits vary in Puerto Rico.
• Part‑time employees receive 6 days of paid sick leave per year (pro‑rated) and are eligible for the 401(k) plan with matching.
• Full‑time temporary employees receive 6 days of paid sick leave per year (pro‑rated) and are eligible for the 401(k) plan with matching; medical, dental, and vision insurance also apply.
• Part‑time temporary employees receive 6 days of paid sick leave per year (pro‑rated).
• All US employees who work in a state or locality with more generous paid sick leave benefits receive the benefit of those laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

Disclaimer

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills

• workforce management
• UKG Pro
• product integrity
• retail industry
• client management