WFM Manager: Real-Time Scheduling & Capacity Lead

Devoted Health; United States; À distance; USD 73 000 - 98 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision plan with低/无

Generous paid time off

$100 monthly mobile or internet perk

Stock options for all employees

Bonus eligibility for most roles

401K program

Résumé du poste

Devoted Health is seeking a Manager for Workforce Management to build and optimize staffing, capacity planning, and real-time operations across member experiences teams. You will own scheduling, capacity health, and cross-functional collaboration with Operations, Finance, Training, and clinical leadership to align staffing with targets and care delivery.

The role requires 3+ years in workforce planning or related analytics, a systems-thinking mindset, data-driven approach, and hands-on

Qualifications

• 3+ years in workforce management, operations, or related analytical role in a fast-paced environment.
• Ability to thrive in dynamic, startup-like conditions.
• Build sustainable workforce systems and processes.

Responsabilités

• Own scheduling and capacity for teams and ensure coverage aligns with targets.
• Oversee daily capacity health and respond to deviations.
• Drive intraday operations and maintain service levels.

Connaissances

Operational Experience

Startup Mindset

Systems Thinker

People-First Approach

Execution & Ownership

Data-Driven

Collaborative

Google Sheets

SQL

Outils

Google Sheets

SQL

Description du poste

Devoted Health is seeking a Manager for Workforce Management to build and optimize staffing, capacity planning, and real-time operations across member experiences teams. You will own scheduling, capacity health, and cross-functional collaboration with Operations, Finance, Training, and clinical leadership to align staffing with targets and care delivery.

The role requires 3+ years in workforce planning or related analytics, a systems-thinking mindset, data-driven approach, and hands-on