Western U.S. Customer Success Specialist, Flooring & Design

InterfaceFLOR; Arizona; Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Interface, a global flooring leader, is seeking a Customer Support Specialist to own order entry, manage product availability, and coordinate with internal teams to move projects forward. You will build relationships with customers, contractors, designers, and Account Executives while learning our products and systems.

The role emphasizes ownership, problem solving, and a proactive approach to delivering a great customer experience, including exploring AI and automation to improve processes.

Qualifications

• Must possess strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-first mindset.
• Ability to take ownership, anticipate needs, and move projects forward.
• Collaborative, team-oriented approach with strong problem-solving abilities.
• Comfort with learning multiple technology platforms, including AI/automation tools.
• Proficiency with Microsoft Office applications.
• Willingness to embrace AI, automation, and new technology to improve productivity and the customer experience.

Responsabilités

• Own accurate and timely order entry and support the full Customer Success process.
• Help customers with product availability, installation schedules, and order status updates.
• Build relationships with customers and industry partners across segments.
• Develop product knowledge to identify suitable products for spaces and project requirements.
• Work cross-functionally with Planning, Logistics, Credit, Sales, and other teams to keep orders moving.
• Coordinate freight requirements for expedited shipments and obtain accurate freight costs.
• Support international orders and coordinate customs-related requirements.

Connaissances

Organizational skills

Communication skills

Customer-first mindset

Ownership

Collaboration

Problem solving

Technical aptitude

MS Office

AI / automation mindset

Outils

Salesforce

JD Edwards

Description du poste

Interface, a global flooring leader, is seeking a Customer Support Specialist to own order entry, manage product availability, and coordinate with internal teams to move projects forward. You will build relationships with customers, contractors, designers, and Account Executives while learning our products and systems.

The role emphasizes ownership, problem solving, and a proactive approach to delivering a great customer experience, including exploring AI and automation to improve processes.