Remote Customer Support Specialist – Flooring & Projects

Interface; Phoenix (AZ); Remoto; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Interface is a global flooring and sustainability leader delivering innovative and sustainable solutions to customers worldwide. As a Customer Support Specialist, you will support our customers, partner with Account Executives, and help the business grow while ensuring on-time delivery and accurate execution of projects.

You will join a collaborative team where organization, communication, and problem-solving drive real impact for both customers and internal teams.

Competenze

• Experience with order entry and CRM workflows.
• Ability to manage high-complexity projects.
• Proficiency with Microsoft Office.
• Strong communication and organizational skills.
• Familiarity with construction industry is a plus.

Mansioni

• Enter orders and manage CRM life cycle from lead to PO.
• Oversee sales phases and project progression.
• Coordinate with flooring contractors and architects.
• Monitor inventory and coordinate sample color changes.
• Collaborate with technical team to ship mock-ups and trials.
• Run weekly 30-60-90 review calls with Account Executive.
• Arrange freight quotes and coordinate warehouse shipping.
• Assist purchasing with customs processes.

Conoscenze

Prioritization

Interpersonal communication

Team mentality

Technical aptitude

Microsoft Office

Strumenti

ERP system

CRM system

Salesforce

JD Edwards

Descrizione del lavoro

Interface is a global flooring and sustainability leader delivering innovative and sustainable solutions to customers worldwide. As a Customer Support Specialist, you will support our customers, partner with Account Executives, and help the business grow while ensuring on-time delivery and accurate execution of projects.

You will join a collaborative team where organization, communication, and problem-solving drive real impact for both customers and internal teams.