Welsh-Speaking Night Shift Customer Service Advisor Remote

ESP Group; United States; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible work patterns

30 days annual leave

Standard Life Pension

Healthcare cash plans

Stream financial wellbeing

Monthly rewards

Professional development

EAP

Job summary

The ESP Group is seeking Welsh-speaking Customer Service Advisors to join our contact centre Night Shift team. This fully remote role requires using your own device and follows a four-on, four-off pattern from 10pm to 8am.

We provide extensive training, a supportive team, and benefits designed to support work-life balance, with opportunities for career progression as you develop within a fast-growing organisation.

Qualifications

• Have a passion for delivering excellent customer service.
• Demonstrate IT skills and the aptitude to learn to use new systems and software.
• Be reliable with a positive attitude and approach.
• Thrive in a team environment.
• Be proactive and welcome the opportunity to resolve issues efficiently and help others.

Responsibilities

• Deliver bespoke customer experience across multiple channels.
• Handle customer queries and resolve issues during night shifts.
• Work within a four-on, four-off rotation between 10pm and 8am.
• Participate in training and upskilling as required.

Skills

Customer service

Communication

Administration

IT skills

Teamwork

Job description

The ESP Group is seeking Welsh-speaking Customer Service Advisors to join our contact centre Night Shift team. This fully remote role requires using your own device and follows a four-on, four-off pattern from 10pm to 8am.

We provide extensive training, a supportive team, and benefits designed to support work-life balance, with opportunities for career progression as you develop within a fast-growing organisation.