Night Shift Customer Service Advisor - Welsh Speaking

ESP Group; United States; Remoto; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work patterns

30 days annual leave

Standard Life Pension

Healthcare cash plans

Stream financial wellbeing

Monthly rewards

Professional development

EAP

Descrizione del lavoro

The ESP Group is seeking Welsh-speaking Customer Service Advisors to join our contact centre Night Shift team. This fully remote role requires using your own device and follows a four-on, four-off pattern from 10pm to 8am.

We provide extensive training, a supportive team, and benefits designed to support work-life balance, with opportunities for career progression as you develop within a fast-growing organisation.

Competenze

• Have a passion for delivering excellent customer service.
• Demonstrate IT skills and the aptitude to learn to use new systems and software.
• Be reliable with a positive attitude and approach.
• Thrive in a team environment.
• Be proactive and welcome the opportunity to resolve issues efficiently and help others.

Mansioni

• Deliver bespoke customer experience across multiple channels.
• Handle customer queries and resolve issues during night shifts.
• Work within a four-on, four-off rotation between 10pm and 8am.
• Participate in training and upskilling as required.

Conoscenze

Customer service

Communication

Administration

IT skills

Teamwork

Descrizione del lavoro

Please note, this role is fully remote and you would use your own personal device.

The ESP Group are currently recruiting for Welsh speaking Customer Service Advisors to join our contact centre Night Shift team.

If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.

At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.

We recognise the importance of a work-life balance so offer working patterns on a four on four off rotation between the hours of 10pm - 8am. Occasional day shift may be required in line with business need and training and upskill requirements.

At the outset, you will be provided with extensive training and a warm welcome to our dedicated team.

Employees receive a wide range of benefits including;

• Flexible work patterns
• 30 days annual leave pro rata
• Standard Life Pension
• Optional healthcare cash plans
• Financial wellbeing and draw down tool - Stream
• Monthly reward and recognition incentive programme
• Fully funded professional development courses
• EAP

We would love to hear from you if you;

• Have a passion for delivering excellent customer service.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment.
• Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.

Inclusivity

The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.