Wellness Studio Guest Experience Specialist

Ember Wellness Studio; Mankato (MN); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Ember Wellness Studio in Minnesota seeks a Studio Associate to create a welcoming, seamless guest experience from arrival to checkout. You will guide client flow, schedule appointments, and support retail and memberships with a warm, informed approach.

This part-time role includes weekday, evening, and weekend shifts. You’ll help maintain a calm, elevated environment and contribute to a community‑minded wellness studio.

Qualifications

• Experience greeting guests and guiding client flow.
• Ability to use scheduling systems and process transactions.
• Comfort with upselling memberships, packages, and studio offerings.
• Maintain professionalism and confidentiality in client interactions.

Responsibilities

• Serve as the first point of contact for clients and visitors.
• Warmly greet guests and share information about offerings and mission.
• Provide tours and help new clients feel comfortable and confident.
• Book and confirm appointments via phone, email, and Momence.
• Encourage pre-booking to support consistency and routine.
• Support retail and service sales through informed recommendations.
• Promote memberships, packages, and studio offerings.
• Drive client retention with a welcoming, personalized experience.
• Process transactions and assist with future bookings.

Skills

Customer service

Multitasking

Attention to detail

Sales & upselling

Job description

At Ember Wellness Studio, every detail matters - and every interaction shapes the experience. As a Studio Associate, you are the welcoming presence that sets the tone for each visit. You create a space where clients feel seen, supported, and immediately at ease.

This role is a blend of hospitality, organization, and thoughtful service ensuring the studio runs smoothly while delivering an elevated, seamless experience from start to finish.

What You’ll Do

Client Experience + Front Desk

Serve as the first point of contact for all clients and visitors

Warmly greet each guest, answer questions, and share an overview of our offerings and mission

Provide tours of the space and help new clients feel comfortable and confident

Book and confirm appointments via phone, email, and Momence

Encourage pre-booking to support consistency and routine

Support retail and service sales through genuine, informed recommendations

Promote memberships, packages, and studio offerings

Help drive client retention by creating a welcoming, personalized experience

Process transactions, issue receipts, and assist with future bookings

Studio Operations

Maintain accurate and up-to-date inventory of retail products and studio supplies

Collaborate with management on restocking and product needs

Assist with merchandising, including display setup, pricing visibility, and product organization

Support retail initiatives such as product launches, promotions, and events

Cleanliness + Environment

Maintain the studio’s calm, clean, and elevated atmosphere throughout the day

Perform light cleaning duties including dusting, sweeping, laundry, and sanitation

Ensure all spaces—studio floor, retail area, and common areas—are consistently guest-ready

Team Support + Daily Flow

Assist with day-to-day studio operations and evolving needs

Support onboarding and training of new team members when needed

Help maintain smooth scheduling, organization, and overall client satisfaction

What You Bring

A warm, welcoming presence and a natural ability to connect with people

Strong attention to detail and a proactive mindset

Ability to multitask and stay organized in a dynamic environment

Comfort with sales, scheduling systems, and client communication

A genuine alignment with wellness, mindfulness, and community

Professional Expectations

Represent and uphold the Ember brand with integrity and care

Maintain professionalism and confidentiality in all interactions

Take responsibility for studio property and resources

Communicate any relevant changes or needs with management in a timely manner

Approach all responsibilities with reliability, honesty, and a team-first mindset

Why This Role Matters

You are the heartbeat of the studio experience. From the first hello to the final goodbye, your presence ensures each client feels welcomed, supported, and excited to return.

Part-time with a mix of weekday, evening, and weekend shifts. Flexibility and reliability are essential.

If you love creating meaningful experiences, staying organized, and being part of a supportive, wellness-focused community - we’d love to have you at Ember.