Sales Manager

Massage Envy; Laurel (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses & commissions

Healthcare covered

401(k) matching

Paid time off

Referral bonus

EAP (Employee Assistance Program)

Flexible schedule

Training & development

Free monthly service

Product discounts

Job summary

Massage Envy Laurel is seeking a capable manager to lead daily operations and drive member growth at our wellness-focused studio. You will coach a team of service professionals, promote retail products, manage deposits and inventory, and ensure compliant, safe service delivery.

The role emphasizes building a positive culture, delivering outstanding guest experiences, and advancing the franchise’s mission to help people feel their best.

Qualifications

• Management or sales experience in a personal service environment preferred.
• Massage industry experience is a plus but not required.
• Natural leader who can motivate and coach a team.
• Able to have tough conversations professionally and constructively.
• Create a workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory and compliance.
• Set goals, prioritize work and analyze business performance to drive growth.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Empower team members through training and clear performance expectations.
• Develop positive relationships with employees, members and guests to strengthen loyalty.

Skills

Leadership

Sales experience

Customer service

Coaching

Communication

Job description

14720 Baltimore Ave STE 103, Laurel, MD 20707 • Massage Envy TPN Management

Be Empowered to Lead the Way to Wellness

At Massage Envy Laurel franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

• Competitive base pay plus bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Are you ready to lead the charge to help people feel their best? Are you looking to take your career to the next level? Join our team and be empowered to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.