Spa Receptionist - Full Time

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Wellness classes access

Shift meal

Health insurance

Resort discounts

401K with employer match

Job summary

CIVANA Carefree is seeking a friendly receptionist to check guests in, schedule and rearrange appointments, and act as a liaison between guests and resort departments. You will deliver quality customer service, learn the front desk software, and maintain accurate guest accounts.

This full-time position requires open availability across 7:30am–9:00pm, including weekends and holidays, with a pay rate of $17 per hour plus participation in a tip pool.

Qualifications

• Must understand auditing, balancing, and closing out accounts.
• Excellent communication skills.
• Computer literate and able to learn various software programs.
• Able to operate printers and office equipment.
• Ability to prioritize tasks and multitask.
• Willingness to work flexible hours including weekends and holidays.
• Customer service focused.

Responsibilities

• Check-in guests daily.
• Schedule and rearrange appointments.
• Act as liaison between guests and resort departments.
• Provide quality customer service and learn front desk software.
• Maintain accurate guest accounts and cash procedures.
• Cross‑train in other front‑of‑house roles.

Skills

Excellent communication skills

Computer literacy

Office equipment operation

Task prioritization & multitasking

Customer service oriented

Flexible hours availability

Education

High school diploma or GED

Job description

About CIVANA

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

Awards & Accolades

• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award

Benefits

• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching

Ideal Candidates

We are seeking passionate, service-oriented, positive, and hard‑working individuals with a love for health and wellness, and an excitement for spa and hospitality. This is a full‑time position. The pay is $17/hour. You would also be part of one tip gratuity pool at the spa. We need open availability, all shifts, between the hours of 7:30 am – 9:00 pm, all days of the week for this role, including weekends and holidays.

Job Summary

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, and acting as a liaison between guests and other departments of the resort when necessary. The receptionist must provide quality customer service, be willing to learn about the various services offered, and master all computer programs used. This person performs a variety of daily tasks to keep the front desk functioning.

Essential Functions

• Perform check‑in procedures on a daily basis.
• Become proficient in Book4Time for operational needs.
• Monitor current status of coupon, discount, and other promotional programs.
• Process guest charges and credit card vouchers.
• Verify all account postings and balances.
• Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure resolution.
• Transfer charges and deposits to master accounts.
• Ensure daily shift checklists are complete.
• Stay informed of all spa services offered at Civana Carefree.
• Ensure guest accounts are accurate and credit information is up‑to‑date.
• Cross‑train in other spa and retail front‑of‑house positions.
• Inform management of any guest situations that arise daily.
• Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
• Maintain a professional and friendly appearance and attitude at all times.
• Assist guests in scheduling spa appointments in person and over the phone.
• Run daily reports.
• Maintain and balance the cash bank at the end of every shift.
• Adhere to the given schedule.
• Adhere to all policies and procedures as stated in the employee handbook.

Qualifications

• Must understand the basic principles of auditing, balancing, and closing out accounts.
• Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
• Must have excellent communication skills.
• Must be computer literate and able to learn various software programs/applications.
• Must know how to operate printers and various other office equipment.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours, including days, evenings, weekends and holidays.
• Must be customer service focused.

Education & Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or an equivalent combination of education and experience.
• Prefer one‑year office or other area of customer service experience.

Language Skills

• Reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Writing routine reports and correspondence.
• Speaking effectively before groups of guests or employees of organizations.
• Proficiency in English to communicate with guests and management, and to present the mission of Civana Carefree verbally and with body language.
• Ability to speak quietly and in a clear, concise, and confident manner to guests and employees.

Reasoning Ability

• Good decision‑making ability with regard to guest issues that arise in the moment – without management supervision.
• Application of common sense to carry out instructions furnished in written, oral, or diagrammatic form. Ability to deal with problems involving several concrete variables in standard situations.

Physical Demands

• Light administrative activities.
• Ability to stand, walk, sit for varying amounts of time.
• Ability to talk and hear.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Manual dexterity required to reach/handle items, work with fingers and hands.
• Vision requirements: close vision, color vision, peripheral vision, and ability to adjust focus.
• Required to lift up to 25 pounds infrequently.

Work Environment

The work environment is a well‑lighted, heated and/or air‑conditioned indoor office with adequate ventilation. It may occasionally expose employees to changing outdoor weather conditions. The noise level is low to moderate.