Wellness Sales & Guest Care Specialist

Massage Envy; Fair Lakes (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Employer-paid healthcare (full-time)

401(k) with match

Paid time off

Referral bonus program

Employee Assistance Program

Flexible schedule

Training program

Free massage or skincare service each月

Discounts on products

Job summary

Massage Envy East Market at Fair Lakes is hiring for full-time and part-time roles in a busy retail/wellness setting. You will greet guests, explain services, upsell the Massage Envy Wellness Program, and book future visits while promoting homecare retail purchases based on provider recommendations.

Full-time employees receive healthcare, a 401(k) match, paid time off, and training. A flexible schedule supports work/life balance, with opportunities to earn tips and commissions.

Qualifications

• Previous retail or sales experience is preferred.
• Strong math and computer skills with ability to multitask.
• Great people skills and ability to establish positive guest relationships.
• Knowledge of massage or skin care services is a plus.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued and understood.
• Educate clients on services and Wellness Program; promote retail purchases as recommended.
• Greet clients, schedule services, answer calls and emails, and manage clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail experience

Math skills

People skills

Tools

Point of Sale system

Job description

Massage Envy East Market at Fair Lakes is hiring for full-time and part-time roles in a busy retail/wellness setting. You will greet guests, explain services, upsell the Massage Envy Wellness Program, and book future visits while promoting homecare retail purchases based on provider recommendations.

Full-time employees receive healthcare, a 401(k) match, paid time off, and training. A flexible schedule supports work/life balance, with opportunities to earn tips and commissions.