Wellness Sales and Customer Experience Specialist

Massage Envy; Metairie (LA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical plan

Dental plan

Vision plan

401k match

Referral program

Employee assistance

Flexible schedule

Product discounts

Job summary

Massage Envy Old Metairie is hiring for a customer-focused role in Metairie, LA. You’ll provide outstanding service, explain the Massage Envy Wellness Program, and help clients choose services while scheduling appointments and guiding retail purchases.

Qualified candidates have a high school diploma and retail or sales experience preferred, strong math and computer skills, and excellent people skills. Training is provided and growth opportunities exist within the franchise network.

Qualifications

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Sales experience

Math skills

Customer service

Interpersonal skills

Education

High school diploma

Tools

POS systems

Job description

Massage Envy Old Metairie is hiring for a customer-focused role in Metairie, LA. You’ll provide outstanding service, explain the Massage Envy Wellness Program, and help clients choose services while scheduling appointments and guiding retail purchases.

Qualified candidates have a high school diploma and retail or sales experience preferred, strong math and computer skills, and excellent people skills. Training is provided and growth opportunities exist within the franchise network.