Wellness Sales & Guest Experience Specialist

Massage Envy; Metairie (LA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans with

401(k) after 12 months

Employee referral program

Employee Assistance Program

Flexible schedule for better work/life

In-depth product and service training

25% off all products

Job summary

Massage Envy Old Metairie is hiring a friendly, detail-focused team member to deliver outstanding customer service, explain the benefits of Total Body Care, and help clients book services.

You will greet guests, process appointments, educate on wellness programs, assist with product retail, and grow a loyal client base through in-person and phone outreach; full-time with flexible schedule and training provided.

Qualifications

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Customer service

Sales

Math skills

Multitasking

People skills

Education

High school diploma

Tools

POS systems

Computer skills

Job description

Massage Envy Old Metairie is hiring a friendly, detail-focused team member to deliver outstanding customer service, explain the benefits of Total Body Care, and help clients book services.

You will greet guests, process appointments, educate on wellness programs, assist with product retail, and grow a loyal client base through in-person and phone outreach; full-time with flexible schedule and training provided.