Wellness & Recovery Specialist - Gym Experience Lead

EōS Fitness; Mesa (AZ); On-site; USD 2,135,000 - 2,273,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay options

Health, dental, vision benefits

401(k) with company matching

Professional development opportunities

Job summary

EōS Fitness in Mesa, AZ is launching a Wellness & Recovery Specialist role to support all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The role emphasizes exceptional service, safety protocols, and maintenance of amenities to ensure a superior member experience.

You will assist with education on Recovery services, monitor facilities, and coordinate with managers to resolve equipment issues, while upholding safety and cleanliness standards across the club.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• The ability and willingness to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass Background Check.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Skills

Customer service

Multitasking

Communication

Team player

CPR/AED

Background check

Job description

EōS Fitness in Mesa, AZ is launching a Wellness & Recovery Specialist role to support all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The role emphasizes exceptional service, safety protocols, and maintenance of amenities to ensure a superior member experience.

You will assist with education on Recovery services, monitor facilities, and coordinate with managers to resolve equipment issues, while upholding safety and cleanliness standards across the club.