Wellness & Recovery Experience Lead

EōS Fitness; Rancho Santa Margarita (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free membership for you and a family

Daily Pay

401(k) with company matching

Health, dental, vision insurance

Employee referral program

Education benefits

Job summary

EōS Fitness is opening a new Wellness & Recovery Specialist role to support all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The position emphasizes exceptional member service, safety protocol enforcement, and smooth operations across amenities.

Responsibilities include daily audits, equipment issue identification, and assisting front desk staff to ensure a superior member experience.

Qualifications

• CPR/AED certification required within 30 days of hire.
• Must successfully pass Background Check.
• Customer service experience preferred.
• Willing to learn about Refresh & Recovery services we offer.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willing to work weekends, evenings and holidays.

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize health and safety of both team members and members.
• Enforce membership access levels by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience (clean floors, towels stocked, lighting, music).
• Identify equipment or technical issues for EGYM and Tank amenities and report to Operations Manager.
• Ensure equipment is functional, clean, and accessible to members; conduct daily audits during weekly walks.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks; report issues.
• Maintain organization by returning equipment to proper areas after use.
• Support front desk staff to ensure smooth operations and member satisfaction.

Skills

Customer service

Communication

Multitasking

Evening/weekend availability

Job description

EōS Fitness is opening a new Wellness & Recovery Specialist role to support all brand amenities including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The position emphasizes exceptional member service, safety protocol enforcement, and smooth operations across amenities.

Responsibilities include daily audits, equipment issue identification, and assisting front desk staff to ensure a superior member experience.