Wellness Programs Coordinator & Patient Experience Lead

Stony Brook Southampton Hospital; Town of Southampton (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Stony Brook Southampton Hospital is seeking a Wellness Program Administrator to facilitate patient and client communication, manage registrations, and support a welcoming environment across multiple locations.

You will coordinate scheduling for nutrition, functional medicine, pelvic floor therapy, massage, acupuncture, and specialty wellness programs, while maintaining accurate patient records and supporting virtual visits.

Qualifications

• Experience coordinating patient registration, scheduling, and documentation in electronic systems.
• Experience supporting wellness program operations and virtual class coordination.
• Ability to manage marketing outreach, community events, and grant activities.

Responsibilities

• Facilitates patient access to services and programs.
• Oversees financial aspects of Wellness services in all locations.
• Coordinates program groups and locations.
• Prepares monthly expense, revenue, statistics and volume reports.
• Facilitates program growth and participates in community outreach.
• Assists in development as well as carries out policy and procedure for the department.
• Coordinates marketing initiatives with development office.
• Oversees and manages Associate II’s in all locations.
• Keeps all Associate II’s updated on all Wellness programs.
• Coordinates scheduling of both Associate II’s and contract staff.
• Oversees payroll for contract staff.
• Keeps clear and concise records concerning employee personnel files.
• Oversees and manages scheduling systems for all practitioners.
• Completes performance appraisals timely and accurately.
• Routes phone calls appropriately and supplies pertinent information to potential clients.
• Prepares documents in the proper form.

Skills

Patient communication

Scheduling

Data management

Marketing coordination

Team oversight

Billing & revenue tracking

Grant writing

Education

Bachelor’s degree preferred

Tools

Clinicient

NextGen

Mindbody

OttoHealth

Constant Contact

Excel

Job description

Stony Brook Southampton Hospital is seeking a Wellness Program Administrator to facilitate patient and client communication, manage registrations, and support a welcoming environment across multiple locations.

You will coordinate scheduling for nutrition, functional medicine, pelvic floor therapy, massage, acupuncture, and specialty wellness programs, while maintaining accurate patient records and supporting virtual visits.