Wellness Program Coordinator, Bilingual Spanish or Cantonese, San Francisco

Project Open Hand Inc; San Francisco, Northern (CA, KY); Hybrid; USD 55,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403(b) Retirement Savings

Commuter Check Subsidy

Employee Assistance Program

Company Lunches

Job summary

Project Open Hand Inc. seeks a bilingual Wellness Program Coordinator to supervise the Wellness Program staff, process service eligibility, and manage contracts in our San Francisco office.

This role combines administrative leadership with direct client services to advance our mission. The ideal candidate brings at least three years of direct social services experience, strong MS Office skills, and fluency in Spanish and/or Cantonese.

Qualifications

• Three years’ experience providing direct services in social services.
• Proficient in MS Office, using databases, and internet research.
• Flexible schedule with the ability to work in POH’s San Francisco office as needed.
• Bilingual in Spanish and/or Cantonese.

Responsibilities

• Provide day-to-day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations.
• Oversee training and daily supervision of Wellness Program staff and volunteers.
• Assist the MWP with interviewing and screening of new staff.
• Assist the MWP in employee evaluation process.
• Help to monitor and resolve client and staff incidents, including reporting information to the MWP and documenting interventions.
• Coordinate, facilitate, and participate in weekly case management staff meetings.
• Develop and maintain policies and procedures for the Wellness Program department, including policy updates.
• Provide oversight to contracts, tracking goals and invoicing data.
• Utilize a client-centered, harm-reduction model for case management.
• Ensure proper staffing coverage for contracts and department needs.
• Represent the Wellness Program at community or partner meetings.
• Develop and maintain relationships with referring partners.

Skills

Direct service experience

MS Office

Flexible schedule

Bilingual (Spanish and Cantonese)

Education

Bachelor’s Degree in Human Service field

Tools

Databases

Internet research

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Wellness Program Coordinator, Bilingual

Full-time Regular Full-Time San Francisco, CA, US

5 days ago Requisition ID: 1474

$55,000.00 To $71,000.00 Annually

Bilingual Wellness Program Coordinator (Spanish and/or Cantonese)

TITLE: Bilingual Wellness Program Coordinator

DEPARTMENT:Wellness Program

REPORTS TO:Manager, Wellness Program

LOCATION: 730 Polk St., San Francisco

BENEFITS: Yes

STATUS: Full-Time, Non-Exempt

CLASSIFICATION:Professionals

SUPERVISES:N/A

PAY RATE: $55k-$71k annually

POSITION SUMMARY:

The Bilingual Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.

QUALIFICATIONS REQUIRED:

• Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
• Proficient in MS Office, using databases, and internet research
• Flexible schedule with the ability to work in POH’s San Francisco office as needed
• Bilingual in Spanish and/or Cantonese

QUALIFICATIONS DESIRED:

• Bachelor’s Degree in Human Service field
• Experience working in a nonprofit client services-based setting
• Bilingual in Mandarin, Russian, Tagalog, or Vietnamese

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations
• Oversee training and daily supervision of Wellness Program staff and volunteers
• Assist the MWP with interviewing and screening of new staff
• Assist the MWP in employee evaluation process
• Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution
• Coordinate, facilitate, and participate in weekly case management staff meetings
• Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual
• Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate
• Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals
• Ensure proper staffing coverage for assigned contract and department needs
• Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings
• Develop and maintain relationships with referring partners
• Able and available to make decisions and answer questions in the absence of the MWP
• Caseworker duties as needed
• Other duties as assigned

JOB COMPETENCIES/ SUCCESS FACTORS:

• A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when neededlia>
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• A Strong Communicator: excellent verbal and written communication skills
• Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Team Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers
• Agile: Able to move effectively between big-picture thinking and hands-on logistics
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
• Problem Solver: Strong analytical skills and able to creatively address and solve problems

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center

BENEFITS

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.