Eviction Prevention Coordinator

Hamilton Families; San Francisco, Northern (CA, KY); On-site; USD 63,000 - 77,000; Full time

Job summary

Hamilton Families in San Francisco is seeking an Eviction Prevention Coordinator to oversee homelessness prevention programs, ensure timely referrals, and collaborate with housing and community partners.

The role supervises staff, develops new services, maintains records in HMIS and CRM, and guides program operations with a focus on trauma-informed care and equity in service delivery. A 2-year background in human services plus a Bachelor’s is required, bilingual English/Spanish is preferred.

Qualifications

• Two years of professional experience in human services or related field.
• Bachelor’s Degree from an accredited college or university in social work, psychology, public health or management.
• Excellent written and verbal communication skills; proficient in Microsoft Office.
• Ability to manage multiple projects with deadlines; strong organizational skills.
• Familiarity with trauma-informed care and harm reduction philosophies.

Responsibilities

• Oversee and ensure ongoing development and daily operation of Homelessness Prevention Programs.
• Assist in creation and implementation of new programming and support services for families at risk of homelessness.
• Supervise staff including conducting regular meetings and performance reviews; mentor case management staff.
• Lead recruitment, hiring and training for services staff; develop onboarding and ongoing training.
• Maintain accurate records, respond to inquiries, and coordinate with internal and external stakeholders.
• Provide leadership and guidance to staff to deliver positive participant experiences.
• Conduct audits of databases (HMIS, Launchpad, Dataverse, Salesforce) and ensure quality assurance.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time San Francisco, CA, US

3 days ago Requisition ID: 1566

Salary: $70,304.00 Annually

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

The Housing Services program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

The Eviction Prevention Coordinator provides general oversight to the Homelessness Prevention programs and ensures that all referrals are assessed in a timely manner for homelessness prevention and rental subsidy programs. The coordinator approves families for the program, ensures that all releases and documentation are complete and accurate, and when necessary, meets families to explain program decisions. The coordinator also ensures that the Desk Guide is adhered to by all HPA Staff. The coordinator facilitates exit planning meetings with other HF programs and serves as primary liaison to Coordinated Entry Access Points as well as other community partners

What Your Day Looks Like

• In coordination with the Navigation and Eviction Prevention Manager, oversee and ensure the on-going development and daily operation of the Homelessness Assistance Programs.
• Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness.
• Work closely with the Real Estate and Eviction Prevention Manager on various organizational activities and special projects.
• Directly supervise Homelessness Prevention Specialist (Case Manager) staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
• Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures.
• Develop and conduct new-hire onboarding and ongoing training for housing services program staff based on program needs.
• In collaboration with Real Estate and Eviction Prevention Manager, provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future
• Ensure the program maintains accurate records, files, correspondence, and data collection and responds to inquiries and requests for information to internal and external stakeholders.
• Maintain positive participant relations.
• Develop a work environment focused on customer service, diversity, respect, and dignity.
• Provide staff with leadership and guidance directed at providing the participants with a positive experience.
• Conduct database and participant hard file audits, providing quality assurance oversight within multiple databases such as, but not limited to Bitfocus/HMIS, Calworks HSP Launchpad, Dataverse, Bay Area Community Services and Salesforce.
• Assist Manager of Eviction Prevention/Real Estate in creating streamlined processes for both programs to ensure seamless delivery of services between staff, participant and external community providers.
• Facilitate regular department and program coordination meetings.
• Attend other programs, organizational and outside community meetings as assigned.
• Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
• Facilitate and monitor the recruitment and referral process for the HPA ERAP program, establishing a plan to track, manage, and report on ongoing referrals.
• Other duties as assigned.

What You Bring

• Two years of professional experience in the human services or related field, demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.
• Demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; ability to plan and implement innovative programs.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales.
• Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
• Ability to establish and maintain effective working relationships with a variety of individuals and groups and provide supervision of staff in a compassionate and innovative way.
• Familiarity with the principles, practices and techniques of local, state, and federal contract management; contract negotiation, monitoring and evaluation; and supervision.
• Knowledge of Trauma-Informed Care and Harm Reduction philosophies in working with homeless and at-risk populations.
• Previous experience working with homeless populations and families is preferred. Knowledge of housing and community resources in the Bay Area is a plus.
• Highly organized; ability to work independently and as an effective and collaborative member of a team.
• Able to make regular entries, run reports and maintain a CRM client database.
• Bilingual English/Spanish language capacity desired
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $70,304.00

Bilingual Premium (Spanish): Preferably

Position Type: Full-time, Exempt

Union Representation: No

Schedule: Monday-Friday, 9:00am-5:30pm

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.