Wellness Membership Advisor - Front Desk & Sales

Elements Massage; Chester (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Free snacks

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Elements Massage Chester is seeking an enthusiastic Wellness Membership Advisor to welcome clients at the front desk, understand their wellness goals, and guide the membership options that fit best.

In this fast-paced role you will answer phones, schedule appointments, check in/out, process payments, and collaborate with therapists to deliver a seamless, relaxing studio experience while meeting sales goals.

Qualifications

• 3+ years of customer service experience.
• Sales experience is a plus.
• Friendly, positive, and genuinely enjoys helping others.
• Comfortable discussing wellness memberships and recommending services.

Responsibilities

• Welcome every client with a warm, friendly, and professional attitude.
• Build relationships by understanding wellness goals and recommending memberships.
• Answer phones, schedule appointments, check clients in and out, and process payments.
• Communicate with massage therapists and team members to ensure a seamless client experience.
• Meet and exceed membership sales goals (30%+ conversion target).
• Stay organized, maintain accuracy, and multitask efficiently during busy periods.
• Perform light cleaning and help maintain a clean, relaxing, and professional studio environment.

Skills

Customer service

Sales

Communication

Multitasking

Organizational skills

Team player

Positive attitude

Education

High school diploma or equivalent

Job description

Elements Massage Chester is seeking an enthusiastic Wellness Membership Advisor to welcome clients at the front desk, understand their wellness goals, and guide the membership options that fit best.

In this fast-paced role you will answer phones, schedule appointments, check in/out, process payments, and collaborate with therapists to deliver a seamless, relaxing studio experience while meeting sales goals.