Member Experience Champion | Fitness Community Builder

In-Shape Fitness; Bakersfield (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items and a

Opportunity for growth; professional

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to serve as the heartbeat of our Bakersfield clubs. You will foster welcoming connections, support members, guests, and staff, and promote a positive fitness journey with high standards of cleanliness, safety, and professionalism.

Responsibilities include onboarding members, conducting tours, assisting with the FitStart program, and promoting in-club services while maintaining a safe, engaging environment and contributing to a

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills in-person and on the phone.
• Customer service oriented: friendly, outgoing, approachable disposition.
• Willing to work evenings, weekends, and holidays; flexible shifts.
• CPR certification or ability to obtain within 60 days.

Responsibilities

• Get to know members and prospective members; help determine best membership options.
• Support new members through FitStart program; familiarize them with club/equipment.
• Assist members with downloading the mobile app and getting started.
• Give club tours and highlight amenities, activities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with fitness goals.
• Provide excellent customer service by addressing member needs and updating memberships.

Skills

Customer service

Communication

Sales experience

CPR certification

Flexibility

Fitness passion

Bilingual (benefit)

Education

High School diploma or equivalent

Job description

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to serve as the heartbeat of our Bakersfield clubs. You will foster welcoming connections, support members, guests, and staff, and promote a positive fitness journey with high standards of cleanliness, safety, and professionalism.

Responsibilities include onboarding members, conducting tours, assisting with the FitStart program, and promoting in-club services while maintaining a safe, engaging environment and contributing to a