Wellness Journey Concierge: Member Success & PT Matching

Kids for the Future; Claremont (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

The Claremont Club is seeking a part-time Wellness Journey Concierge to support the Wellness Department. You will create meaningful member relationships, perform Wellness outreach, and assist with scheduling and lead follow-up on the Weight Room floor.

Ideal candidates bring outstanding communication skills, a friendly, proactive attitude, and comfort with Microsoft Office. This role emphasizes trainer matching, sales support, and delivering exceptional member experiences.

Qualifications

• Outstanding written communication and presentation skills.
• Friendly, enthusiastic, and positive attitude.
• Ability to engage with our Members and convert them into Personal Training clients.
• Ability to prioritize, multitask and meet deadlines in a fast-paced environment.
• Willingness and ability to learn and grow within the organization.
• Results driven, proactive and able to work independently and in groups.

Responsibilities

• Create and deepen relationships with members and Wellness clients.
• Identify new members who may benefit from Wellness services.
• Proactively contact members by phone, email, and in person using a warm, personalized approach.
• Introduce members to the Wellness Journey and available Personal Training and Wellness services.
• Learn each member's goals, experience, schedule, preferences, and wellness needs.
• Schedule Wellness consultations, orientations, InBody assessments, and complimentary Personal Training sessions.
• Serve as a welcoming and visible face of the Wellness Department on the Weight Room floor.
• Build positive relationships with members and become a familiar and trusted Wellness resource.
• Engage members naturally and identify opportunities to introduce them to Wellness services.
• Provide appropriate referrals when members have questions or needs outside the scope of the position.

Skills

Customer service

Sales

Communication

Multitasking

Relationship building

Results oriented

Education

Degree in hospitality or related field

Tools

Microsoft Office

Job description

The Claremont Club is seeking a part-time Wellness Journey Concierge to support the Wellness Department. You will create meaningful member relationships, perform Wellness outreach, and assist with scheduling and lead follow-up on the Weight Room floor.

Ideal candidates bring outstanding communication skills, a friendly, proactive attitude, and comfort with Microsoft Office. This role emphasizes trainer matching, sales support, and delivering exceptional member experiences.