Wellness Concierge: Elevate Member Experience

Paycom - ATS; Town Pasture (MA); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

The Westmoor Club Wellness Center is seeking a Wellness Concierge to welcome members, answer questions, and coordinate spa and fitness appointments. You will communicate service details, schedule visits, and support members with product information, while maintaining an organized reception area and a high standard of excellence.

The role requires friendly, solutions‑oriented interaction with guests, colleagues, and departments to ensure a seamless experience in Nantucket’s community.

Qualifications

• Experience in delivering warm, personalized guest service.
• Ability to explain spa and fitness offerings clearly.
• Comfort handling check-in, scheduling, and member requests.

Responsibilities

• Greet members warmly and manage reception with professionalism.
• Schedule spa appointments and operate the reservation system.
• Provide product info and assist with memberships and notes.
• Maintain a polished reception area and coordinate with teams.

Skills

Customer service

Hospitality

Communication

Tools

POS system

Reservation software

Job description

The Westmoor Club Wellness Center is seeking a Wellness Concierge to welcome members, answer questions, and coordinate spa and fitness appointments. You will communicate service details, schedule visits, and support members with product information, while maintaining an organized reception area and a high standard of excellence.

The role requires friendly, solutions‑oriented interaction with guests, colleagues, and departments to ensure a seamless experience in Nantucket’s community.