Spa Host

Appellation Healdsburg; Healdsburg (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Competitive pay

Benefits

Serene spa environment

Growth opportunities

Ongoing training

Meaningful work

Job summary

Appellation Healdsburg is seeking a Spa Receptionist to warmly welcome guests and guide their wellness journeys from first contact to departure. You’ll book appointments, assist with check-ins/outs, and recommend spa products and services while maintaining a serene reception area.

Join our founding team and contribute to a brand-new luxury spa environment, with ongoing training in service, wellness, and product knowledge.

Qualifications

• A person who thrives in service environments and genuinely enjoys connecting with others.
• Calm under pressure, flexible, and able to multitask with grace.
• Creative, curious, and open to learning new systems and information.
• Interested in (or experienced with) beauty, wellness, spa, or medical environments.
• Enjoy talking about products and helping guests find what supports their well‑being.
• Brings a teachable spirit and a team‑first mindset.
• Comfortable with technology, including booking software and point‑of‑sale systems.

Responsibilities

• Greeting guests warmly and genuinely; creating a welcoming, calm first impression.
• Answer phones, respond to inquiries, book appointments, and manage daily scheduling.
• Support guest check-ins and check-outs, including payment processing.
• Provide informed recommendations on retail products and spa services.
• Maintain cleanliness and ambiance of the reception area and retail displays.
• Assist with light administrative tasks, inventory, and laundry coordination.
• Communicate effectively with the treatment team to ensure flow and timing.
• Help guests feel seen, heard, and supported throughout their visit.

Skills

Guest service

Calm under pressure

Multitasking

Product knowledge

Communication

Team player

Technology literacy

Tools

Booking software

Point-of-sale systems

Job description

Pay rate: $22 per hour.

About Appellation: Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co‑founders Charlie Palmer, award‑winning chef and pioneer in the American hotel‑restaurant model, and Christopher Hunsberger, a 30‑year veteran of Four Seasons Hotels and Resorts and its former president of North America. Join Appellation as its first hotels and resorts take root in 2025.

Overview Of Position

The Spa Receptionist serves as the welcoming guide to our guests' wellness journey. This key role ensures each visit is smooth, meaningful, and memorable—from first contact to farewell. If you’re someone who enjoys helping others, sharing knowledge about great products, and contributing to a culture of wellness and care, we invite you to join our founding team.

Primary Duties And Responsibilities

• Greeting guests warmly and genuinely; creating a welcoming, calm first impression
• Answer phones, respond to inquiries, book appointments, and manage daily scheduling
• Support guest check‑ins and check‑outs, including payment processing
• Provide informed recommendations on retail products and spa services
• Maintain cleanliness and ambiance of the reception area and retail displays
• Assist with light administrative tasks, inventory, and laundry coordination
• Communicate effectively with the treatment team to ensure flow and timing
• Help guests feel seen, heard, and supported throughout their visit

What We Offer

• Competitive hourly compensation
• Benefits
• Beautiful, serene work environment in a brand‑new luxury spa
• Opportunity to grow with an inspired, wellness‑focused hospitality brand
• Continued training in service, wellness, and product education
• Go home with a smile on your face knowing that you made a difference in someone’s day.

Essential Functions

• Sit and stand for extended periods of time; walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walk daily up and down the stairs and sit for periods up to 4 hours and the ability to work in a fast‑paced environment with or without reasonable accommodations.

Skills & Qualifications

• A person who thrives in service environments and genuinely enjoys connecting with others
• Calm under pressure, flexible, and able to multitask with grace
• Creative, curious, and open to learning new systems and information
• Interested in (or experienced with) beauty, wellness, spa, or medical environments
• Enjoy talking about products and helping guests find what supports their well‑being
• Brings a teachable spirit and a team‑first mindset
• Comfortable with technology, including booking software and point‑of‑sale systems

Qualifications

• Prior experience in a spa, salon, wellness, retail, or medical front office setting preferred
• Strong communication and organizational skills
• Experience in customer service or hospitality
• Computer‑savvy and willing to learn spa software (training provided)
• Available to work evenings, weekends, and holidays as needed
• Cosmetology license, esthetics background, or product sales experience is a plus

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national origin, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.