Wellness Host/Receptionist

Divine Med Spa; Exton (PA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay based on experience

Commissions on membership sales

Employee discount on products

Access to discounted in-store services

Career advancement opportunities

Job summary

A holistic wellness service provider in Exton, PA, is seeking a Wellness Host to manage front desk operations and enhance client experiences. The role includes greeting clients, scheduling appointments, and suggesting services that support their wellness goals. Ideal candidates should have strong customer service skills, a High School degree, and an interest in the wellness industry. This position offers competitive pay, commissions on sales, and a supportive work environment.

Qualifications

• Empathetic and interested in helping others.
• Strong work ethic and reliable.
• Ability to manage front desk operations efficiently.
• Punctual and responsible with a strong attention to detail.

Responsibilities

• Greet clients and manage front desk operations.
• Educate clients on services and recommend products.
• Participate in community outreach and lead generation.
• Promote memberships, services, and packages to meet client goals.
• Maintain a clean, safe, and welcoming environment for all.

Skills

Customer service skills

Excellent communication

Attention to detail

Interest in wellness

Confidentiality

Interpersonal skills

Computer literacy

Punctual

Education

High School degree

Tools

Basic computer skills

Job description

Divine Med Spa is a caring, committed, dynamic team providing holistic wellness services to clients from the Exton, PA area. We offer clients diverse services designed to foster their mental and physical wellbeing. And, we understand that our employees deserve the same care, concern, and respect we want our clients to experience!

If you have a passion for wellness, are interested in helping to improve our clients’ lives, and enjoy working as part of a team, read on!

We are seeking a friendly, organized, productive individual to welcome our clients and efficiently manage our front desk operations. This includes greeting clients and guests, answering questions and phone calls, and completing client service tasks such as processing payments and appointment scheduling. In addition, the Wellness Host will use their client and product knowledge to suggest additional opportunities such as membership, additional services and service packages.

Key Responsibilities

• The Wellness Host will be the first person our clients meet and is responsible for creating a positive, lasting first impression.
• Ensure proper on‑boarding of new members and clients through the use of waivers, agreements and the creation of client profiles, facility tours.
• Learn about the clients, educate clients on all spa services and benefits, recommend products we offer to support and enhance their goals.
• Suggest and promote retail products and cross‑sell other therapies to enhance services in accordance with client needs/goals.
• Maintain a safe, clean and welcoming environment for all members, clients and staff.
• Able to multi‑task and excel in a busy environment while maintaining a positive attitude.
• Communicate with members and clients, via telephone, email and face‑to‑face, to effectively promote our service offerings.
• Support and contribute to the outcomes in all sales performance and operational areas.
• Participate in community outreach – assisting in lead generation, attending community events, contributing to social media efforts and acting as a brand ambassador to strengthen business‑to‑business relationships.

Skills & Experience

• Interest in/engagement with wellness industry and services.
• Interested in helping others, empathetic.
• Strong work ethic, reliable, good attention to detail.
• Excellent communication skills, confidentiality, and ability to handle reception desk are required.
• Excellent interpersonal, customer service skills.
• Comfortable suggesting additional services to clients.
• Intermediate skills with computers and technology.
• Punctual, responsible and pays attention to detail.
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• High School degree required.
• Ability to lift up to 25 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.
• Must be able to work weekends as needed.
• Must have an open schedule and be able to work days, evenings, weekends and holidays (when needed).

Benefits

• Competitive pay based on experience and performance.
• Commissions on membership sales.
• Employee discount on products and services.
• Access to complimentary and discounted in‑store services (after 60 days vested).
• Pleasant, supportive, and friendly environment.
• Career Path (with advancement opportunities).
• Opportunity to pursue your interest and use your skills to grow the business and your work experience.
• Training to help you be successful, clear structure and systems in place, regular check‑in conversations with management.

Please note that Divine Med Spa conducts reference and background checks as part of its pre‑employment screening. We will be happy to answer any questions candidates may have about that process.

Come learn more about how we help our clients enjoy their lives while we learn more about your goals and how we can help you succeed! Apply today.