Wellness Guest Experience Guide

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Complimentary room nights

Friends & Family room rates

Medical, Dental & Vision insurance

401K with company match

Paid Time Off

Job summary

Miraval Arizona Resort and Spa is seeking a Guest Services Tour Guide to warmly welcome guests, guide property tours, and accompany them throughout their stay with mindful, personalized service.

You will share the Miraval story, assist guests to rooms, and collaborate with departments to ensure a memorable, seamless experience. Weekend/holiday availability is preferred in this fast-paced wellness environment.

Qualifications

• Genuine desire to serve guests and create healing experiences.
• Refined verbal and written communication; calm, professional presence.
• Comfort with outdoor work and being on your feet for extended periods.

Responsibilities

• Welcome guests on arrival and set a warm, authentic tone.
• Lead walking and golf cart tours, sharing Miraval's story and spaces for reflection.
• Escort guests to rooms and ensure comfort and clarity of their stay.
• Build meaningful guest relationships and respond empathetically to needs.
• Coordinate with other departments to fulfill guest requests smoothly.
• Maintain knowledge of spa offerings and daily activities to guide confidently.
• Notify supervisor of guest concerns to ensure timely resolution.
• Support colleagues and be flexible to other duties as assigned.

Skills

Guest-centric service

Communication skills

Professional presence

Stand/walk for long periods

Operate golf cart safely

Weekend/holiday availability

Customer service experience

Job description

Miraval Arizona Resort and Spa is seeking a Guest Services Tour Guide to warmly welcome guests, guide property tours, and accompany them throughout their stay with mindful, personalized service.

You will share the Miraval story, assist guests to rooms, and collaborate with departments to ensure a memorable, seamless experience. Weekend/holiday availability is preferred in this fast-paced wellness environment.