Wellness Guest Experience Concierge

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary wellness classes

Complimentary shift meal

Team member referral bonus

Affordable health insurance starting 1

401K with employer matching

Resort rates for employees

Job summary

CIVANA Wellness Resort & Spa seeks a Guest Experience Reservation Agent to deliver personalized reservation experiences and wellness-focused hospitality for guests at our Carefree, Arizona resort.

Ideal candidates bring 1–2 years in Reservations or Front Desk, strong computer and communication skills, and a passion for health and wellness. Must be able to work on-site, including weekends/holidays.

Qualifications

• 1–2 years’ experience in Reservations or Front Desk roles.
• Strong computer skills.
• Excellent written and verbal communication.
• Previous hotel/resort experience preferred.
• Willing to work all shifts including weekends/holidays.
• Must have reliable transportation and be able to work on-site.
• Knowledge or passion in Health & Wellness.

Responsibilities

• Create personalized reservation experiences for guests based on individual needs.
• Plan wellness Journey classes and Spa bookings.
• Arrange transportation to/from the airport.
• Process payments and send confirmations of preplanned services.
• Anticipate guest needs and take ownership of guest concerns to ensure satisfaction.
• Adhere to dress code with neat, clean, and tidy appearance.
• Support the concierge team in lobby during high business periods and cover shifts as needed.

Skills

Reservations/Front Desk

Computer skills

Communication skills

Hospitality experience

Flexible shifts

On-site required

Job description

CIVANA Wellness Resort & Spa seeks a Guest Experience Reservation Agent to deliver personalized reservation experiences and wellness-focused hospitality for guests at our Carefree, Arizona resort.

Ideal candidates bring 1–2 years in Reservations or Front Desk, strong computer and communication skills, and a passion for health and wellness. Must be able to work on-site, including weekends/holidays.