Guest Experience Coordinator

CIVANA Wellness Resort & Spa; Carefree (AZ); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary wellness classes

Complimentary shift meal

Team member referral bonus

Affordable health insurance starting 1

401K with employer matching

Resort rates for employees

Resumo da oferta

CIVANA Wellness Resort & Spa seeks a Guest Experience Reservation Agent to deliver personalized reservation experiences and wellness-focused hospitality for guests at our Carefree, Arizona resort.

Ideal candidates bring 1–2 years in Reservations or Front Desk, strong computer and communication skills, and a passion for health and wellness. Must be able to work on-site, including weekends/holidays.

Qualificações

• 1–2 years’ experience in Reservations or Front Desk roles.
• Strong computer skills.
• Excellent written and verbal communication.
• Previous hotel/resort experience preferred.
• Willing to work all shifts including weekends/holidays.
• Must have reliable transportation and be able to work on-site.
• Knowledge or passion in Health & Wellness.

Responsabilidades

• Create personalized reservation experiences for guests based on individual needs.
• Plan wellness Journey classes and Spa bookings.
• Arrange transportation to/from the airport.
• Process payments and send confirmations of preplanned services.
• Anticipate guest needs and take ownership of guest concerns to ensure satisfaction.
• Adhere to dress code with neat, clean, and tidy appearance.
• Support the concierge team in lobby during high business periods and cover shifts as needed.

Conhecimentos

Reservations/Front Desk

Computer skills

Communication skills

Hospitality experience

Flexible shifts

On-site required

Descrição da oferta de emprego

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

This is a Regular Full Time Position. Shifts start at 7:00am and the latest end time is 6:30pm.

As a Guest Experience Reservation Agent, you will be responsible for:

• Creating personalized reservation experiences for guests based upon their individual needs such as:
• Room Accommodations
• Planning for wellness Journey classes and/or Spa bookings
• Offer transportation arrangements to/from the airport
• In addition, process payments & send confirmations of preplanned services
• Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
• Stays in compliance with the dress code by staying in a neat, clean, and tidy appearance
• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
• Support the concierge team in lobby during high business levels and take on concierge shift coverage if needed (which may include to assist guests with arrivals and/or departures)

Qualifications

• One to two years’ experience as Reservations and/or Front Desk experience (or comparable role)
• Strong computer skills
• Strong/positive communication skills
• Previous hotel/resort experience preferred
• Willing and able to work all shifts including weekends/holidays
• Must have reliable transportation
• Must be able to work on-site
• Knowledge/passion in Health & Wellness