Guest Concierge Bell Attendant – Wellness Resort

Civana; Arizona; Presencial; USD 19.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Complimentary wellness classes access

Team member referral bonus

Health insurance starting after hire

Employee & guest resort rates

401K Matching

Descripción de la vacante

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a friendly Bell Attendant to greet guests, assist with luggage, and provide front desk support as needed. This part-time role includes lobby coverage, parking guest cars, delivering amenities, and coordinating with other departments to ensure a seamless guest experience.

Ideal candidates have strong communication skills, a customer-first mindset, and the ability to multitask in a luxury hospitality setting.

Formación

• Strong verbal and written communication skills.
• True desire to satisfy the needs of others in a fast-paced environment.
• Ability to interact with all guests, internal and external, effectively with tact and diplomacy.
• Strong follow through skills.
• Ability to handle multiple tasks at once.
• Clean driver's license with at least two years driving experience on a full license.
• Ability to lift heavy luggage and stand/walk for an extended period of time.

Responsabilidades

• Greet guests in a friendly manner and offer assistance with luggage.
• Provide Lobby door coverage.
• Park and retrieve guest cars in a safe and courteous manner.
• Baggage handling, delivery, pick up and storage.
• Offer room escorts and resort tours to arriving guests.
• Communicate with other departments in a friendly and professional manner.
• Be aware of local attractions and restaurants and make recommendations to guests.
• Accurately communicate with other shifts regarding issues arising from day-to-day operations.
• Deliver room drops, Amenities, Ice and any other guest requests or group items.
• Signing in and out of complimentary guest bikes and basic maintenance on bikes.
• Keeping front drive, bell area, bell carts and lobby entrance clean and presentable.
• Maintain a positive attitude and take initiative.
• Assist with the training and coaching of new hires.
• Assist to maintain lobby and patio furniture, cushions, pillows, and décor.
• Attend and embrace CIVANA training and development courses.
• Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture.
• 2+ years of Bellman and/or Valet experience (or comparable role).
• Luxury Experience preferred.
• Basic proficiency in working with computers.
• Must have reliable transportation.
• Available to work a flexible schedule, including weekends and holidays.
• Monitor and refresh lobby water station as needed.
• Other duties as required.

Conocimientos

Customer service

Communication

Hospitality

Attention to detail

Problem solving

Teamwork

Driving

Educación

High school diploma or GED

Descripción del empleo

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a friendly Bell Attendant to greet guests, assist with luggage, and provide front desk support as needed. This part-time role includes lobby coverage, parking guest cars, delivering amenities, and coordinating with other departments to ensure a seamless guest experience.

Ideal candidates have strong communication skills, a customer-first mindset, and the ability to multitask in a luxury hospitality setting.