Wellness Front Desk & Visitor Experience Specialist

Melaleuca: The Wellness Company; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

Longevity bonus

Open-door policy

Job summary

Melaleuca is seeking a friendly receptionist to warmly welcome guests, answer phones, and direct inquiries. You will maintain lobby security, assist multiple departments, and handle daily paperwork in a fast-paced wellness company setting.

The role requires strong communication, confidentiality, and organizational skills to support a professional environment and customer-focused culture.

Qualifications

• Must have demonstrated leadership abilities.
• 40 wpm typing.
• Detailed work and organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and professionally.
• Ability to work independently and follow through on projects.
• Ability to prioritize and organize.
• Ability to maintain confidentiality of sensitive areas.
• Written and verbal communication skills.
• Ability to work under stress.
• Word processing and spreadsheet skills.
• Sit and intermittent walking.
• Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
• Visually read reports, computer screen, etc.
• Strong customer relation skills for conflict situations.
• General business skills.

Responsibilities

• Welcomes guests by greeting them, in person or on the telephone, answering or referring inquiries.
• Directs guests by maintaining department directories and giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges and assisting departments as needed.
• Answer phone in a courteous manner
• Assist anyone who may enter the lobby doors
• Assist departments with daily paperwork and special projects
• Log and track appropriate paperwork
• Scheduling conference rooms
• Communication on building security
• Receive candidates for interviews
• Maintain the appearance of the lobby
• Open and close the lobby
• Schedule and receive tours

Skills

Leadership abilities

40 wpm typing

Communication skills

Confidentiality

Detail oriented

Customer service

Independent worker

Problem solving

Organization

Stress management

Job description

Melaleuca is seeking a friendly receptionist to warmly welcome guests, answer phones, and direct inquiries. You will maintain lobby security, assist multiple departments, and handle daily paperwork in a fast-paced wellness company setting.

The role requires strong communication, confidentiality, and organizational skills to support a professional environment and customer-focused culture.