Wellness Front Desk Sales Concierge

Massage Envy; Lake Forest (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible schedules

Paid Training

Free Massage services

Free Prestige Skincare Products

Free Employee Membership

Healthcare Benefits (40+ hours)?

Bonus structure for sales & monthlys

Paid Sick Leave

Referral Bonuses

Job summary

Massage Envy in Lake Forest, CA, is seeking a customer-focused team member to provide excellent service both over the phone and in person. You will present and sell our wellness program, schedule appointments, and upsell enhancements and retail products to members and guests.

You will also help maintain inventory, build strong relationships with clients and coworkers, and contribute to a positive work culture with growth opportunities and flexible scheduling.

Qualifications

• Experience in customer service or retail preferred.
• Ability to present and sell wellness programs.
• Strong communication and interpersonal skills.

Responsibilities

• Handle over the phone and in-person customer interactions.
• Present and sell the wellness program with ~30% closing target.
• Schedule appointments and upsell enhancements and retail products.
• Manage inventory processes.
• Build empathetic relationships with clients and coworkers.
• Accept constructive feedback to grow professionally.
• Demonstrate knowledge of current service offerings and promotions.
• Help maintain a clean, sanitary work environment.

Skills

Customer service

People person

Sales mindset

Communication

Job description

Massage Envy in Lake Forest, CA, is seeking a customer-focused team member to provide excellent service both over the phone and in person. You will present and sell our wellness program, schedule appointments, and upsell enhancements and retail products to members and guests.

You will also help maintain inventory, build strong relationships with clients and coworkers, and contribute to a positive work culture with growth opportunities and flexible scheduling.