Wellness Front Desk & Guest Experience Specialist

Massage Envy - Davenport & Ankeny; Ankeny (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Healthcare (full-time)

401(k) match

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Training

Free massage

Discounts

Job summary

Massage Envy Ankeny is seeking team members who are passionate about wellness and customer service. You will engage guests, educate them on Total Body Care, and help them schedule services while contributing to a welcoming, professional atmosphere.

Full-time or part-time roles are available, with weekend flexibility. The team emphasizes growth, training, and a supportive community that values each member's contribution.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on services, selling the Wellness Program, booking future services, and encouraging homecare retail purchases.
• Support clinic flow by greeting clients, scheduling services, answering calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail experience

People skills

Math skills

Computer skills

Job description

Massage Envy Ankeny is seeking team members who are passionate about wellness and customer service. You will engage guests, educate them on Total Body Care, and help them schedule services while contributing to a welcoming, professional atmosphere.

Full-time or part-time roles are available, with weekend flexibility. The team emphasizes growth, training, and a supportive community that values each member's contribution.