Wellness Experience Team Lead & Coaching Expert

Heights Wellness Retreat; Porter (TX); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Commission and leadership bonus

Career advancement and leadership dev

Paid training and ongoing coaching

Beautiful spa environment

Complimentary monthly massage or facal

Wellness discounts

Massage Heights Family Fund assistance

Positive, team-focused culture

Descripción de la vacante

Massage Heights Kingwood is seeking a leader to partner with the Retreat Director, coaching Wellness Consultants and supporting daily operations to deliver exceptional guest experiences.

The role combines leadership, sales coaching, guest service, and operational excellence, with a focus on driving memberships, retail, and rebooking while maintaining high standards and a positive team culture.

Formación

• 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service.
• Proven sales and coaching success
• Strong communication, organization, and conflict-resolution skills
• Comfortable working with performance metrics and technology
• Positive attitude with a growth mindset

Responsabilidades

• Lead by example with professionalism and accountability.
• Coach Wellness Consultants to improve performance and development.
• Drive memberships, retail, enhancements, rebooking, and guest retention.
• Monitor KPIs and provide real-time coaching.
• Resolve guest concerns with professionalism and empathy.
• Promote services, memberships, retail products, and seasonal offerings.
• Support opening and closing procedures.
• Maintain retreat presentation and operational standards.
• Assist with inventory, compliance, and daily documentation.
• Deliver exceptional guest experiences
• Develop high-performing Wellness Consultants
• Grow memberships and revenue
• Improve guest retention and rebooking; maintain operational excellence
• Build a positive, accountable team culture

Conocimientos

Leadership experience

Sales coaching

Communication

Organization

Conflict resolution

Performance metrics & technology

Descripción del empleo

Massage Heights Kingwood is seeking a leader to partner with the Retreat Director, coaching Wellness Consultants and supporting daily operations to deliver exceptional guest experiences.

The role combines leadership, sales coaching, guest service, and operational excellence, with a focus on driving memberships, retail, and rebooking while maintaining high standards and a positive team culture.