Wellness Experience Director – Campus Programs

Playbook; Redwood City (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

FREE employee-only medical coverage

4% employer 401(k) match

FREE short-term disability

Job summary

Playbook in Redwood City, CA is seeking a Wellness Operations Manager to own strategy, programming, and partnerships across a large campus. You will build a vibrant wellness ecosystem by coordinating fitness classes, aquatics, recovery, and specialty programs, and by forging relationships with instructors and local vendors.

You will lead a team to ensure top‑tier service delivery, optimize resources, and drive revenue while upholding premium standards and a hospitality‑first mindset.

Qualifications

• 3–5 years of experience managing wellness or fitness center operations
• Nationally recognized Personal Training certification
• Experience planning and executing events, including wellness fairs, charity events, sports leagues, and other community engagement initiatives
• Experience coordinating with vendors, partners, and external stakeholders to support successful event execution
• Proven experience owning operational standards, service delivery, and team performance in high-volume or high-touch environments
• Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management
• Tech‑savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms)
• Adaptable and confident learning new systems for membership and program management

Responsibilities

• Strategic Programming: Own the vision and heartbeat of your building's wellness services. You'll design an intentional mix of fitness classes, wellness programs, and activations that spark vitality and strengthen the connective tissue of the community.
• Service Blueprinting: Act as the architect for our wellness services, defining the goals, logistics, and "run‑of‑show" frameworks. You set the stage with such precision that your team can step in and deliver a seamless, high‑impact experience every time.
• Vendor Partnership Standards: Work hand‑in‑hand with on‑site operators and local vendors to create a cohesive thriving hub. You'll manage the fine details of partner alignment, ensuring every collaborator is tuned in to our standards and contributes to our house proud atmosphere.
• Measurable Operational Impact: Manage assigned resources and budgets with an entrepreneurial mindset. You'll track the pulse of your service through feedback and data, helping demonstrate that our hospitality‑first approach delivers measurable impact.
• Leadership & Prioritization: Provide the wellness "north star" for your team. By setting clear priorities, you empower your team to focus on execution excellence, ensuring every detail aligns with our premium standards.

Skills

Wellness operations

Event planning

Vendor coordination

Leadership

Revenue optimization

Tech-savvy

Adaptable learner

Communication

Organization

Customer focus

Education

Nationally recognized Personal Training certification

Tools

Google Workspace

Slack

Event platforms

Job description

Playbook in Redwood City, CA is seeking a Wellness Operations Manager to own strategy, programming, and partnerships across a large campus. You will build a vibrant wellness ecosystem by coordinating fitness classes, aquatics, recovery, and specialty programs, and by forging relationships with instructors and local vendors.

You will lead a team to ensure top‑tier service delivery, optimize resources, and drive revenue while upholding premium standards and a hospitality‑first mindset.