Wellness Experience Coordinator

Functional Medicine of Idaho; Meridian (ID); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) Retirement

Dental insurance

Employee assistance program

Health insurance

Life insurance

Vision insurance

Paid time off

Employee Discounts

Job summary

Functional Medicine of Idaho (FMI) is seeking a Wellness Services Coordinator to deliver outstanding patient experiences and support the daily operations of our wellness services, including IV therapy.

You will greet patients, schedule appointments, educate patients about procedures, operate wellness equipment (Ionic Foot Bath, Infrared Sauna, Flowpresso), perform BIA, maintain sanitation, and coordinate with care team while upholding HIPAA and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare, wellness, spa, fitness, hospitality, or customer service preferred.

Responsibilities

• Greet and check in patients for wellness services and IV therapy appointments, ensuring a warm first impression.
• Schedule, reschedule, and confirm wellness and IV therapy appointments with accuracy and efficiency.
• Explain wellness service procedures, answer general patient questions, and guide patients through their wellness journey.
• Set up, operate, and monitor wellness equipment including Ionic Foot Bath, Infrared Sauna, and Flowpresso Compression Therapy.
• Perform Body Composition Analysis (BIA) assessments and record results in patient records.
• Ensure patient comfort and safety throughout all wellness services and treatments.
• Prepare treatment rooms and wellness equipment prior to each appointment.
• Clean, sanitize, and maintain all wellness equipment and treatment areas.
• Maintain accurate appointment records and service documentation in compliance with clinic policies.
• Coordinate patient flow with providers, nurses, and other wellness team members.
• Monitor inventory levels for wellness supplies and communicate restocking needs.
• Deliver exceptional customer service and foster a welcoming environment for all patients.
• Maintain patient confidentiality and HIPAA compliance.
• Be flexible to take on additional responsibilities as directed by supervisor.

Skills

Communication skills

Interpersonal skills

Patient-centered attitude

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Functional Medicine of Idaho (FMI) is seeking a Wellness Services Coordinator to deliver outstanding patient experiences and support the daily operations of our wellness services, including IV therapy.

You will greet patients, schedule appointments, educate patients about procedures, operate wellness equipment (Ionic Foot Bath, Infrared Sauna, Flowpresso), perform BIA, maintain sanitation, and coordinate with care team while upholding HIPAA and confidentiality.