Customer Care Specialist - Wellness Support & Resolution

Melaleuca: The Wellness Company; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great culture

Excellent compensation

Longevity bonus

Job summary

Melaleuca: The Wellness Company in Idaho Falls is seeking a Customer Service Specialist for our call center. You will answer customer calls professionally, resolve issues, and strive for complete satisfaction while documenting interactions thoroughly.

You will handle shipping concerns, log notes, enroll new customers, and coordinate with other departments to resolve refunds, returns, and credit questions. The role requires flexibility with extended shifts and overtime as needed.

Qualifications

• Exceed average performance on Quality Development and Score Card.
• 10 key touch.
• Typing 40 wpm.
• Ability to analyze and solve problems.
• Interpersonal and customer relation skills.
• Ability to work under stress.
• Communicate effectively with individuals in person and by phone.
• Ability to work independently and professionally.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.
• Shifts at month end can be 12 hour shifts with 30 min lunch breaks

Responsibilities

• Develops a positive line of communication with customers and leadership.
• Maintains a professional and courteous manner when interfacing customers.
• Records notes related to every call in customer log files in detail.
• Forwards logs pertaining to shipping problems to appropriate department, service group, or individuals.
• Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
• Refunds issues on customers’ accounts.
• Completes new customer phone enrollments.
• Assists other departments with product returns, shipping problems, and credit issues.
• Transfers specific customer request calls to appropriate department, service groups, or individuals.
• Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Tracks UPS, DHL, Canada Post, and International Bridge Shipments.
• Customer Retention.
• Manage time on and off phones with “Not Ready” time.
• Shifts at month end can be 12 hour shifts with 30 min lunch breaks
• Potential to work 6 days a week

Skills

Typing 40 wpm

Interpersonal skills

Problem solving

Communication

Stress management

Independent work

Time management

Customer focus

Job description

Melaleuca: The Wellness Company in Idaho Falls is seeking a Customer Service Specialist for our call center. You will answer customer calls professionally, resolve issues, and strive for complete satisfaction while documenting interactions thoroughly.

You will handle shipping concerns, log notes, enroll new customers, and coordinate with other departments to resolve refunds, returns, and credit questions. The role requires flexibility with extended shifts and overtime as needed.