Customer Experience Specialist – Wellness Support

Melaleuca Inc.; Rexburg (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonus incentive program

Longevity bonus

Comprehensive benefits

Job summary

Melaleuca Inc. in Rexburg, Idaho is seeking a Customer Service Specialist to handle incoming calls with professionalism and courtesy, resolve issues, and promote customer satisfaction. You will document interactions in logs and coordinate with departments to resolve shipping and product concerns.

The role emphasizes accurate data entry, effective communication, and adherence to company policies. Full-time hours, overtime during peak periods, and a bonus incentive program are offered as part of a

Qualifications

• Typing speed of 40 wpm and accurate data entry.
• Strong problem-solving and analytical abilities.
• Excellent interpersonal and communication skills.
• Ability to work well under stress and manage multiple tasks.

Responsibilities

• Handle customer calls professionally to achieve satisfaction.
• Document calls and resolutions in logs with detail.
• Coordinate with shipping, returns, and product teams to resolve issues.
• Assist during peak periods and support other departments.

Skills

Typing 40 wpm

Problem solving

Interpersonal skills

Communication skills

Stress tolerance

Job description

Melaleuca Inc. in Rexburg, Idaho is seeking a Customer Service Specialist to handle incoming calls with professionalism and courtesy, resolve issues, and promote customer satisfaction. You will document interactions in logs and coordinate with departments to resolve shipping and product concerns.

The role emphasizes accurate data entry, effective communication, and adherence to company policies. Full-time hours, overtime during peak periods, and a bonus incentive program are offered as part of a