Wellness Customer Care Champion

Alliance Family Health Center Inc; Trenton (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a Customer Support Specialist to join our team. You will respond to inquiries by phone, email, and chat, provide product information, and help clients navigate billing questions.

The role emphasizes clear communication, empathy, and problem-solving in a fast-paced health-focused environment, with opportunities to contribute to service improvements and client satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Skills

Communication

Problem-solving

Empathy

Fast-paced environment

Customer service experience

Health industry knowledge

Job description

Alliance Family Health Center Inc is seeking a Customer Support Specialist to join our team. You will respond to inquiries by phone, email, and chat, provide product information, and help clients navigate billing questions.

The role emphasizes clear communication, empathy, and problem-solving in a fast-paced health-focused environment, with opportunities to contribute to service improvements and client satisfaction.