Wellness Customer Support Advocate

Alliance Family Health Center Inc; Seattle (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver exceptional service to clients in the health and wellness sector. You will respond to inquiries through phone, email, and chat, provide product information, and troubleshoot issues to ensure timely resolution.

You will also document interactions and assist with billing inquiries. The role emphasizes empathetic communication, problem-solving, and the ability to work in a fast-paced environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Excellent communication

Problem-solving

Empathy and patience

Fast-paced environment

Customer service experience

Tools

CRM software

Job description

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver exceptional service to clients in the health and wellness sector. You will respond to inquiries through phone, email, and chat, provide product information, and troubleshoot issues to ensure timely resolution.

You will also document interactions and assist with billing inquiries. The role emphasizes empathetic communication, problem-solving, and the ability to work in a fast-paced environment.