Health & Wellness Support Specialist

Alliance Family Health Center Inc; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Alliance Family Health Center Inc seeks a Customer Support Specialist to deliver exceptional service to clients in the health and wellness sector. This role emphasizes clear communication, problem-solving, and a passion for helping others achieve their health goals.

You will respond to inquiries by phone, email, and chat, provide product information, troubleshoot issues, escalate when needed, and document interactions for account management and billing inquiries.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Excellent communication

Problem solving

Empathetic demeanor

Fast-paced work

Customer service experience

Health and wellness knowledge

Job description

Alliance Family Health Center Inc seeks a Customer Support Specialist to deliver exceptional service to clients in the health and wellness sector. This role emphasizes clear communication, problem-solving, and a passion for helping others achieve their health goals.

You will respond to inquiries by phone, email, and chat, provide product information, troubleshoot issues, escalate when needed, and document interactions for account management and billing inquiries.