Health & Wellness Support Champion

Alliance Family Health Center Inc; Philadelphia (Philadelphia County); On-site; USD 38,000 - 48,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a Customer Support Specialist to join our team. The ideal candidate will provide exceptional customer service to clients in the health and wellness industry, with strong communication and problem-solving skills.

Responsibilities include responding to inquiries, offering product information, troubleshooting issues, and handling account management and billing questions.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Communication skills

Problem-solving

Empathy

Patience

Fast-paced environment

Customer service experience

Job description

Alliance Family Health Center Inc is seeking a Customer Support Specialist to join our team. The ideal candidate will provide exceptional customer service to clients in the health and wellness industry, with strong communication and problem-solving skills.

Responsibilities include responding to inquiries, offering product information, troubleshooting issues, and handling account management and billing questions.