Health & Wellness Support Specialist

Alliance Family Health Center Inc; Springfield (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Alliance Family Health Center Inc in Springfield, IL seeks a Customer Support Specialist to join the team. You will respond to inquiries via phone, email, and chat, provide product information, and assist with billing and account management to ensure a smooth customer experience.

The ideal candidate is a strong communicator with problem-solving skills, empathy, and the ability to thrive in a fast-paced health and wellness environment. Prior customer service experience is preferred.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Skills

Communication

Problem-solving

Empathy

Fast-paced environments

Customer service experience

Job description

Alliance Family Health Center Inc in Springfield, IL seeks a Customer Support Specialist to join the team. You will respond to inquiries via phone, email, and chat, provide product information, and assist with billing and account management to ensure a smooth customer experience.

The ideal candidate is a strong communicator with problem-solving skills, empathy, and the ability to thrive in a fast-paced health and wellness environment. Prior customer service experience is preferred.