Wellness Coordinator - Outreach (Integrated Care Program)

ACHE

Huntington Park (CA)

On-site

USD 52,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D coverage

Life Insurance

Employee Assistance Program

Tuition reimbursement

Loan repayment opportunities

403(b) savings plan

Employee discounts

Extended lunch on Fridays

Job summary

UMMA is seeking a Wellness Coordinator to coordinate comprehensive wellness services, improving access to integrated mental and physical health care for underserved communities. You will enroll clients, support outreach, and promote our Integrated Care Program in a culturally sensitive setting.

The role involves working in a medical clinic environment with some travel within Los Angeles, handling data entry, reports, and coordination of care while upholding HIPAA standards and excellent customer

Qualifications

Minimum 3 years’ experience in similar role.
Experience with, knowledge of, multi-ethnic and underserved communities.
Commitment to providing exceptional Customer Service.
Proficiency in Microsoft Word, Excel, Outlook and Access.
Proficiency in data entry and basic analytics.
Experience with electronic medical record systems (EMR).
Strong communication and relationship-building abilities.

Responsibilities

Enrollment assistance for public insurance programs.
Support implementation of outreach and engagement activities.
Manage client enrollment and follow up as needed.
Listen, identify, and recommend resources and services to help meet patient needs.
Promote the Integrated Care Program.
Provide individuals with information on UMMA’s services and help promote wellness and healthy behaviors.
Identify and recruit individuals/families from underserved communities into the program.
Demonstrates commitment to best customer service practices.
Identify and develop initiatives to promote patient satisfaction and advocacy efforts.
Able to multi-task on various applications and client needs simultaneously.
Data entry of Outreach, Education, Activities for ICP/RSR Program.
Submit monthly report of enrollment activities and other reports as assigned.
Work with individuals in DMH programs and history of dropping out of services.
Case Management
Other duties as assigned by department leads.

Skills

Community health

Customer service

HIPAA compliance

Interpersonal skills

Attention to detail

Data entry

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Education

Community Health Worker certification

Eligibility to become CHW

Tools

Electronic Medical Records (EMR)

Donor Software

Job description

Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.

Our Mission

To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.

Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.

Working at UMMA

UMMA is looking for passionate and mission-driven staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more!

Benefits and Compensation

UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!

Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!

SUMMARY

The Wellness Coordinator is responsible for coordinating the provision of wellness services to increase access to culturally sensitive integrated mental health, physical health, and substance abuse treatment options.

ESSENTIAL DUTIES

Enrollment assistance for public insurance programs.
Support implementation of outreach and engagement activities.
Manage client enrollment and follow up as needed.
Listen, identify, and recommend resources and services to help meet patient needs.
Promote the Integrated Care Program.
Provide individuals with information on UMMA’s services and help promote wellness and healthy behaviors.
Identify, recruit, screen and enroll individuals/families from the Under Represented Ethnic Population community into the program, including individuals/families that have a history of dropping out of services.
Demonstrates commitment to best customer service practices.
Identify and develop initiatives to promote patient satisfaction and advocacy efforts.
Able to multi-task on various applications and client needs simultaneously.
Data Entry of Outreach, Education, Activities for the ICP/ RRR Program
Submit monthly report of enrollment activities and other reports as assigned.
Working with individuals who are in Department of Mental Health (DMH) programs and have a history of dropping out of mental and medical services
Case Management
Other duties as assigned by department leads.

SERVICE VALUES

Service
Compassion
Human Dignity
Social Justice
Ethical Conduct

ENVIRONMENT

The environment for this position is medical clinic that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. In addition, the incumbent may travel via personal vehicle or public transportation throughout the community.

PHYSICAL ACTIVITY

In the course of performing this work, the incumbent: Will spend substantial time standing, sitting, speaking and listening Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds May travel via personal vehicle or public transportation to other facilities throughout Los Angeles Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS/ POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check

Requirements for vaccinations and preventative testing: Influenza, TB, MMR, TDAP

EXPERIENCE / KNOWLEDGE:

To perform effectively in this position, the incumbent must have:

Minimum 3 years’ experience in similar role
Demonstrates high attention to detail
Commitment to providing exceptional Customer Service
Community Health Worker certification, eligibility, or commitment to becoming a CHW as part of role
Experience with, knowledge of, multi-ethnic and underserved communities.
Good oral/written communication, interpersonal
A demonstrated ability to maintain confidentiality and HIPAA standards
Proficiency in mathematics and analytical comprehension
Proficiency in Microsoft Word, Excel, Outlook and Access
Experience with electronic medical record systems
Strong communication and relationship building

EDUCATION:

Typically, these skills are the result of completion of a combination of education and experience equivalent to completion of two years of college or several years of experience in a community clinic setting.

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment: