Integrated Behavioral Services Coordinator

United Community Health Center; Continental (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

United Community Health Center is seeking a Behavioral Health Program Coordinator to support integrated behavioral health and substance use services across clinical locations. You will liaise between patients and providers to navigate treatment options and help increase access to timely care within the UCHC community.

Key duties include scheduling, intake triage, coordinating Telehealth services, processing payments, and training staff on new workflows.

Qualifications

• Minimum 3+ years of Behavioral health care coordination.
• Ability to work independently with strong focus and task orientation.
• Detail-oriented with excellent time-management and organizational skills.
• Proficient in MS Office; HIPAA privacy knowledge.
• Experience in behavioral health or medical settings preferred.
• Strong interpersonal and written communication skills.

Responsibilities

• Coordinate care between patients, providers and services.
• Gain understanding of insurance plans and coverage for behavioral health.
• Schedule visits, coordinate transportation, and open/close clinics.
• Assist with Telehealth services and scheduling.
• Print documentation for patient visits and complete triage/assessments.
• Coordinate logistics for BH department and manage supplies/equipment.
• Train new staff and implement new workflows as needed.
• Support program development and interdepartmental collaboration.

Skills

BH coordination

HIPAA knowledge

MS Office

Multidisciplinary teamwork

Detail-oriented

Time management

Communication skills

Education

BS/BA in business administration

Tools

Telehealth platforms

Job description

Description

POSITION SUMMARY

Under the direction of the front desk lead, the Behavioral Health Program Coordinator will assist with the integrated behavioral health and substance use disorder program at all United Community Health Center clinical locations. Within this role, the qualified candidate acts as a liaison for patients and UCHC providers to assist in navigating behavioral health and substance use disorder treatment options and service availability within the UCHC communities. The goal of this position is to coordinate with clinic managers, providers and front/back-office services to increase access to care and pursue more timely receipt of services. The coordinator will also help facilitate timely payment for services rendered by UCHC providers and gain a deep understanding of individual payer plans and coverage to better facilitate access to services. The coordinator will work closely with all UCHC departments to ensure the success of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Serve as a patient advocate and coordinate on behalf of the patient.
• 2. Ensure implementation of UCHC policies and practices as developed for the program.
• 3. Gain a deep understanding of various insurance plans and coverage details for behavioral health services.
• 4. Identify key community organizations that provide services and assist in establishing better coordination of services for UCHC patients.
• 5. Assist with the implementation and coordination of Telehealth Psychiatric services.
• 6. Assist with Telehealth technology activation and coordination of Telehealth schedules for patient visits inside UCHC clinic locations.
• 7. Manage BH provider schedules to ensure department productivity.
• 8. Schedule patients, coordinate visits and transportation scheduling and complete daily opening and closing of clinic.
• 9. Responsible for printing all necessary documentation for patient visit.
• 10. Performs intake triage, vitals and assists patients with mental health screenings and document appropriately (PHQ, Gad-7, Medication Summary, PMP, Vanderbilt, Medical/Personal History form, ADHD Questionnaire, Autism forms, Controlled Substance Agreement Form, and/or any other necessary documentation).
• 11. Coordinate and perform Gene sight swabbing and documentation to process test.
• 12. Collect copays and past due payments from patients.
• 13. Coordinate all logistic support to BH department, including supplies and equipment.
• 14. Abides and sustains workflow expectations established by supervisor.
• 15. Train new staff and assist in implementing new work flows as the needed.
• 16. Assist with all other program development and implementation needs regarding behavioral health and substance use disorders.
• 17. Help build positive relations within the team and all UCHC departments.
• 18. Schedule and organize meetings/events and maintain agenda.
• 19. Support growth and program development
• 20. Perform any other duties as deemed necessary by supervisor and or provider.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum of 3+ Years of Behavior Health care coordination or working with behavioral health patients
• Ability to work independently with strong sense of focus, task oriented.
• Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate, and non-judgmental.
• Detail-oriented and efficient
• Excellent time-management?and organizational skills
• Proficient in Microsoft Office, computer literate
• Previous behavioral health or medical experience preferred.
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with others.
• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Strong interpersonal communication and written skills
• Able to work in different work setting and environments.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Follow through with patient inquires, requests and complaints.
• Adhere to UCHC policies, procedures, code of ethics and mission.

LICENSURE/CERTIFICATION

• Current CPR certification
• Valid Arizona driver’s license

EXPERIENCE/SKILLS

• Experience working in health industry
• A positive professional attitude
• A team player, able to work in and foster a team environment

TRAVEL REQUIREMENTS

• Ability to travel to satellite sites and/or off-site locations for events or training as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

UCHC reserves the right to make changes to this document at any time in accordance with business needs. This document is not intended to list all duties of the job. It is descriptive only of the chief duties and responsibilities.

United Community Health Center is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All individuals are required to engage in one additional step beyond the normal login process to access organization resources and the organizations network. Individuals are required to download an authentication app to a personal smart device.

Requirements

• Proven experience as program coordinator or relevant position
• Knowledge of program management and development procedures
• Tech savvy, proficient in MS Office
• Ability to work with diversity and multi-disciplinary teams
• Excellent time-management and organizational skills
• Outstanding verbal and written communication skills
• Detail-oriented and efficient
• BS/BA in business administration or relevant field preferred