Wellness Guide.

Panacea Luxury Spa Boutique; Columbus (OH); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive pay

Commissions & gratuities

In-house training

Advancement opportunities

On-site leadership

Product discounts

Uniforms provided

Job summary

Panacea Luxury Spa Boutique in Columbus seeks a Wellness Guide to greet guests, run the front desk, oversee the retail boutique, and assist clients in achieving a relaxing, luxurious spa experience.

You will work across reception, retail, and concierge services, ensuring a clean, organized space and delivering exceptional client service with a friendly, professional demeanor. Paid training and growth opportunities are available.

Qualifications

• High school diploma preferred; 21+ age considered.
• Customer service experience preferred.
• Reliable, punctual, and able to stand for 8 hours.
• Lift up to 20 lbs.
• Willing to learn through paid training.
• Able to work at least one Sat/Sun shift per week.
• Adaptable to reception, retail, and concierge roles.
• Team player with a positive attitude.

Responsibilities

• Shifts begin 7:45 (9:45 on Sundays) for openers; arrive 10–15 minutes early.
• Closers stay after closing to complete duties (close times vary by day).
• Read and prep the day’s appointments; set up for special client needs.
• Confirm appointments with clients as needed.
• Operate equipment at start/end of day (pools, saunas, steam rooms, etc.).
• Maintain a clean, organized workspace and restock stations.
• Manage retail spaces and prepare gift baskets.
• Check guests in/out and schedule/rebook appointments.
• Upsell, cross-sell, and pre-sell services/products.
• Assist with laundry and upkeep of treatment rooms and common areas.
• Provide tours and serve beverages; restock beverages/retail items.
• Communicate spa promotions and stay updated on policies.

Skills

Customer service

Communication

Punctual

Team player

Reliability

Active listening

Education

High school diploma

Job description

Wellness Guide Job Description

Company Overview

At Panacea Luxury Spa Boutique, the cornerstone of the beautiful Quarry Trails health & wellness development park, we are growing fast and are looking to expand our Wellness Guide team!

As you enter the spa, you’ll immediately realize there is no other spa like this in Columbus…or even in this region of the country! The deep plums and forest greens welcome you into the space, with a state of peace and tranquility. Our all-natural approach to health and wellness, through our therapeutic-grade services and uniquely curated product lines, leaves our clients feeling relaxed, restored, rejuvenated, and begging for their next appointment. For once, you will be excited to come to work every day, and we can’t wait to meet you!

During the wellness journey, clients enjoy stunning lake views, a rooftop patio & cocktail bar, and full luxury spa amenities, which include Himalayan salt saunas, eucalyptus steam rooms, cold plunge and hydrotherapy pools, and so much more! But what really makes Panacea Luxury Spa Boutique so incredible is the specialization in Oncology Therapeutics. If you have been looking for a career where you can really make a difference, Panacea Luxury Spa Boutique is the place for you!

Job Overview

Come be a part of something truly special! If you are someone who loves helping people, are willing to learn and grow, and have always wanted to work in the beautiful environment of a spa, you are going to want to be a part of this amazing place. We are looking for team players with positive attitudes, who are reliable, hard-working, passionate about making a difference, goal driven, and great at communicating, and able to maintain a well-groomed, professional appearance along with an organized and neat workspace. Excellent customer service and interpersonal skills are a must, as exceptional client service is what we do, with no compromises and no exceptions!

Our Wellness Guides are the face of the business. They are the first and last person our clients see when they come into the spa, and they set the tone for the client's entire experience. Our Wellness Guides run the front desk, oversee the retail boutique, and assist clients with everything they need to have an exceptional and relaxing experience at Panacea Luxury Spa Boutique (robes, slippers, lockers, tours through the amenity spaces, cocktails, food orders, etc.). Our Wellness Guides also make sure the spa stays in tip‑top shape, so our guests have a beautiful and clean space to spend their time in (restocking/clearing laundry, towels, robes, & slippers, glassware, snacks and beverages, etc.).

Qualifications

• While we prefer to hire candidates who at least have a high school diploma and are of age 21 or older, we will consider some high school/college applicants for this position.
• Customer Service experience preferred, but not required.
• Reliable, dependable, and able to work 8-hour shifts.
• Able to work in a busy environment that requires you to be on your feet for the duration of your shift.
• Able to lift up to 20 lbs.
• Available to work at least one Saturday and/or Sunday shift per week, as the schedule demands.
• Be excited and willing to learn new techniques through paid training.
• Adaptable to learning/performing multiple roles in reception, retail, and concierge services.
• Team player with a positive attitude.
• Reliable, punctual and personable.

Job Responsibilities

• If an opener, shifts begin at 7:45 (9:45 on Sundays); you must arrive 10-15 minutes prior.
• If a closer, you must stay after closing to complete all necessary closing duties (we close at 8PM M, W, Th, and; 5PM on T and Su; and 6PM on Sa).
• Read over the appointments for the day and set up for any special client needs/requests.
• Confirm appointments with clients as needed.
• Turn on/off all equipment at the beginning/end of day, if you are an opener/closer (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.).
• Maintain a clean workspace at all times.
• Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout day.
• Clean and arrange retail spaces.
• Prepare retail gift baskets as part of the client shopping experience.
• Maintain clean and professional uniform and appearance.
• Check guests in and out.
• Schedule and rebook appointments.
• Up-sell, cross-sell, and pre-sell services and products.
• Assist with laundry, cleaning, and up‑keep of treatment rooms and common/amenity areas.
• Provide tours of the spa and offer/make/serve beverages.
• Restock beverages and retail space as needed.
• Communicate spa promotions with guests.
• Stay up to date on policies and procedures.
• Delegate job responsibilities to idle team members, when help is needed.
• Assist Spa Manager in other duties as needed.
• Competitive hourly pay, plus commissions & gratuities*
• W2 Employee
• Paid in-house training
• Advancement and career path opportunities available to those who qualify
• Supportive, consistent on‑site leadership
  • Our owner, who is a LMT, a Licensed Esthetician, and has owned businesses for the last 15 years, works on site and is very active in the business.
• Discounts on products & treatments
• All supplies and uniforms needed to do your job effectively are included

*Compensation & benefits will be discussed during the interview process. Pay ranges may vary based on experience, as well full/part time status.

Why join the Panacea Luxury Spa Boutique family

As a Columbus Business First Women of Influence 2025 Entrepreneur Honoree Winner, and the NAWBO Columbus 2026 Visionary Award Winner, our Owner, Krista Guagenti, who is a Licensed Massage Therapist and Esthetician, with over 15 years of business ownership experience and over 10 years of experience in the healthcare industry, is very active in the business and has worked hard to build a strong leadership team to guide you through your career at Panacea Luxury Spa Boutique. Krista and her leadership team understand the importance of a supportive, positive, and inspirational workplace where you are truly a part of the journey, growth, and family. Your professional career with us is understood, respected, and appreciated. At Panacea Luxury Spa Boutique, we love what we do and know that within the walls of our highly sought‑out location, you will too!

If you would like to join our world class team, please send us your resume with a brief description of who you are and why you think you would be a great fit for the Panacea Luxury Spa Boutique team!

We look forward to this adventure with you!