Wellness Guide

Panacea Luxury Spa Boutique; Columbus (OH); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Discounts on products & treatments

Paid in-house training

Commission and gratuity

Job summary

Panacea Luxury Spa Boutique in Columbus, Ohio, is seeking a Wellness Guide. This role involves welcoming guests, managing front desk operations, and ensuring a pristine spa environment.

We are looking for reliable team players who can deliver excellent client experiences and are excited to develop skills through training. Customer service experience is a plus. Competitive pay and a supportive team await you!

Qualifications

• Customer Service experience preferred, but not required.
• Reliable and dependable, able to work 6-8 hour shifts.
• Be available to work at least one Saturday and/or Sunday shift per week.

Responsibilities

• Check guests in and out.
• Schedule appointments and verify confirmations.
• Maintain clean and professional uniform and appearance.

Skills

Customer Service

Reliability

Positive Attitude

Team Player

Education

High school diploma

Job description

At Panacea Luxury Spa Boutique, the new cornerstone of the beautiful Quarry Trails health & wellness development park, we are growing fast and are looking to expand our Wellness Guide team!

As you enter the spa, you’ll immediately realize there is no other spa like this in Columbus…or even in this region of the country! The deep plums and forest greens welcome you into the space, with a state of peace and tranquility. Our all-natural approach to health and wellness, through our therapeutic‑grade services and uniquely curated product lines, leaves our clients feeling relaxed, restored, rejuvenated, and begging for their next appointment. For once, you will be excited to come to work every day, and we can’t wait to meet you!

During the wellness journey, clients enjoy stunning lake views, a roof top patio & cocktail bar, and full luxury spa amenities, which include Himalayan salt saunas, eucalyptus steam rooms, cold plunge and hydrotherapy pools, and so much more! But what really makes Panacea Luxury Spa Boutique so incredible is the specialization in Oncology Therapeutics. If you have been looking for a career where you can really make a difference, Panacea Luxury Spa Boutique is the place for you!

Job Overview

Come be a part of something truly special! If you are someone who loves helping people, who is willing to learn and grow, and who has always wanted to work in the beautiful environment of a spa, you are going to want to be a part of this amazing place. We are looking for team players with positive attitudes, who are reliable, hard‑working, passionate about making a difference, goal driven, and great at communicating. Ability to maintain a well‑groomed, professional appearance along with an organized and neat workspace is crucial. Excellent customer service and interpersonal skills are a must, as exceptional client service is what we do, with no compromises and no exceptions!

Our wellness guides are the face of the business. They are the first and last person our clients see when they come into the spa, and they set the tone for the client's entire experience. Our wellness guides run the front desk, oversee the retail boutique, and assist clients with everything they need to have an exceptional and relaxing experience at Panacea Luxury Spa Boutique (robes, slippers, lockers, tours through the amenity spaces, cocktails, food orders, etc.). Our Wellness Guides also make sure the spa stays in tip‑top shape, so our guests have a beautiful and clean space to spend their time in, when at the spa (attending to laundry, picking up towels, robes, slippers, glassware, stocking snacks and beverages, etc.).

Qualifications

• While we prefer to hire candidates who at least have a high school diploma and are of age 21 or older, we will consider some high school/college applicants for this position.
• Customer Service experience preferred, but not required.
• Reliable and dependable, and able to work 6-8 hour shifts.
• Be available to work at least one Saturday and/or Sunday shift per week, as these are our busiest days.
• Be excited and willing to learn new techniques through paid training.
• Adaptable to learning/performing multiple roles in reception, retail and concierge services.
• Team player with a positive attitude.
• Reliable, punctual and personable.

Spa Retail & Concierge Specialist Job Responsibilities

• Must arrive at least 1 hour prior to spa opening (if an opener); must stay after closing to complete closing duties (if a closer).
• Read over the appointments for the day and set up for any special client needs/requests.
• Check that all appointments have been confirmed, if not reach out to guest to confirm.
• Turn on/off all equipment at the beginning/end of day, if you are an opener/closer (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.).
• Maintain a clean workspace at all times.
• Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout day.
• Clean and arrange retail spaces.
• Prepare packaging for product shipments.
• Prepare retail gift baskets.
• Maintain clean and professional uniform and appearance.
• Check guests in and out.
• Schedule appointments, place reminder calls/emails and verify appointment confirmations.
• Up‑sell, cross‑sell, and pre‑sell services and products.
• Assist with laundry, cleaning, and up‑keep of treatment rooms and common/amenity areas.
• Provide tours of the spa and offer/serve beverages.
• Restock beverages and retail space as needed.
• Communicate spa promotions with guests.
• Stay up to date on policies and procedures.
• Delegate job responsibilities to idle team members, when help is needed.
• Assist Spa Manager in other duties as needed.
• Competitive Pay with commissions, gratuity, and bonuses*
• W2 Employee with a guaranteed hourly pay rate
• Paid in‑house training.
• Supportive, consistent on‑site leadership
  • Our owner, who is a LMT, a Licensed Esthetician, and has owned businesses for the last 14 years, works on site and is very active in the business.
• Discounts on products & treatments
• All supplies needed to do your job effectively are included

*Compensation & benefits will be discussed during the interview process. Pay ranges may vary based on experience, as well full/part time status.

Why join the Panacea Luxury Spa Boutique family

You will be guided by our Owner who is a Massage Therapist and Esthetician, with over 13 years of business ownership experience. She is very present and hands‑on, and will be available to help guide and develop you as a valued team member. She understands the importance of a supportive, positive, and inspirational workplace where you are truly a part of the journey, growth, and family. Your professional career with us is understood, respected, and appreciated. At Panacea Luxury Spa Boutique, we love what we do and know that within the walls of our highly sought‑out location, you will too!