Wellness Concierge & Guest Sales Associate

Massage Envy; Palo Alto (CA); Sur place; USD 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

401(k)

Paid time off

Referral bonus

EAP

Flexible schedule

Training provided

Free monthly massage

Product discount

Service discount

Résumé du poste

Massage Envy Palo Alto is seeking enthusiastic team members to deliver exceptional guest experiences in a wellness-focused setting. You will provide friendly customer service, educate clients about Total Body Care, and help schedule services while encouraging homecare retail purchases based on provider recommendations.

The role supports both full-time and part-time schedules with a base hourly rate of $19.00–$19.50 plus tips, bonuses, and commissions.

Qualifications

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsabilités

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Connaissances

Retail experience

Customer service

Math skills

Computer skills

People skills

Description du poste

Massage Envy Palo Alto is seeking enthusiastic team members to deliver exceptional guest experiences in a wellness-focused setting. You will provide friendly customer service, educate clients about Total Body Care, and help schedule services while encouraging homecare retail purchases based on provider recommendations.

The role supports both full-time and part-time schedules with a base hourly rate of $19.00–$19.50 plus tips, bonuses, and commissions.