Wellness Concierge & Front Desk Sales

Massage Envy; Normal (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive base pay

Tips, bonuses and commissions

Employer-paid healthcare for full-time

401(k) matching for full-time

Paid time off for full-time

Referral bonus program

Employee Assistance Program

Flexible schedule

Product/service training

Free massage or skincare service each月

Discounts on products

Job summary

Massage Envy Bloomington - Normal is hiring multiple colleagues to support clients on their wellness journey. You will deliver outstanding customer service, educate clients on Total Body Care, and help manage scheduling, bookings, and inquiries.

Full-time and part-time positions are available. The role emphasizes a friendly, team-oriented environment with opportunities for growth and monthly complimentary services for staff.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Customer service

Math skills

Computer skills

People skills

Job description

Massage Envy Bloomington - Normal is hiring multiple colleagues to support clients on their wellness journey. You will deliver outstanding customer service, educate clients on Total Body Care, and help manage scheduling, bookings, and inquiries.

Full-time and part-time positions are available. The role emphasizes a friendly, team-oriented environment with opportunities for growth and monthly complimentary services for staff.