Wellness Concierge & Front Desk Lead

Cloud 9 Massage & Wellness; Missouri; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on services

Retail product discounts

Incentives for membership sales

Job summary

Cloud 9 Massage & Wellness in Richmond Heights, MO is seeking a friendly Wellness Coordinator to create a welcoming client experience while keeping therapists’ schedules full and operations running smoothly.

The role blends front-desk hospitality with sales, requiring strong communication, organization, and the ability to manage appointments, memberships, and retail inquiries in a calm wellness environment.

Qualifications

• Experience in customer service, hospitality, spa, or front desk preferred.
• Excellent communication and interpersonal skills.
• Ability to discuss memberships or promotions and balance sales with service quality.

Responsibilities

• Welcome clients and create a warm, professional experience from arrival through checkout.
• Answer calls, text messages, and client questions.
• Schedule, confirm, reschedule, and cancel appointments.
• Recommend services and help clients choose massage therapists or estheticians.
• Educate clients about memberships, packages, promotions, and retail products.
• Rebook clients before they leave and proactively contact to fill openings.
• Process payments, gift cards, memberships, and retail purchases.
• Maintain accurate client profiles and notes.
• Support therapists and estheticians during shifts.
• Complete opening and closing duties.
• Keep reception area clean and inviting, and assist with light laundry/restocking.

Skills

Customer service

Communication

Interpersonal skills

Sales

Organization

Punctuality

Tools

Scheduling software

POS technology

Job description

Cloud 9 Massage & Wellness in Richmond Heights, MO is seeking a friendly Wellness Coordinator to create a welcoming client experience while keeping therapists’ schedules full and operations running smoothly.

The role blends front-desk hospitality with sales, requiring strong communication, organization, and the ability to manage appointments, memberships, and retail inquiries in a calm wellness environment.